Sales Support Representative

Lenovo; Monterrey; On-site; MXN 180,000 - 240,000; Full time

Job summary

Lenovo in Monterrey, Mexico, is seeking a Sales Support Representative to assist retention, development and acquisition accounts. The role involves problem solving, self-starting in a fast-paced environment, coordinating with Sales Representatives, and delivering timely back-office support to enhance customer experience.

The SSR will work with PC Sales Specialists and Client Managers to manage configurations, follow-up on opportunities, and ensure precise account support while respecting company

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com (https://www.lenovo.com), and read about the latest news via our StoryHub (https://news.lenovo.com/).

,,The Sales Support Representative (SSR) is an integral part of the sales organization and provides sales support for retention, development and acquisition accounts. The SSR is expected to problem solve and self-start while managing a variety of requests and tasks. The ideal candidate will be detail oriented with strong communication skills, able to work independently and driven for results.

Due to cooperation with various cultures, we are looking for an open-minded, proactive person who is willing to take ownership and contribute to profit of the company.

The primary objective of the SSR is to enhance customer satisfaction by reducing escalations and enhancing the Lenovo customer experience through the timely and precise delivery of solutions. The SSR plays a crucial role in supporting PC Sales Specialists and Client Managers responsible for customer relationships. This support involves handling back-office responsibilities such as opportunity to contract management, generating system configurations from our product range, and offering proactive follow-up and information on comprehensive account support. Regular communication and coordination with Sales Representatives are integral components of the SSR's responsibilities.

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.