Sales Support & Growth Specialist

CMA CGM; Ciudad de México; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

CMA CGM in Mexico City seeks a Sales Support Professional to join our Commercial Team. You will support Inside and Outside Sales, manage a customer portfolio, and assist with contracts, tenders, and pricing records.

You will coordinate with multiple internal teams to ensure a seamless customer experience and promote CMA CGM digital solutions. The role focuses on strengthening customer relationships, driving growth opportunities, and contributing to competitive commercial initiatives in a

Formación

• Commercial mindset and customer-oriented approach.
• Excellent communication and relationship-management skills.
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving attitude.
• Ability to collaborate across multiple teams and functions.
• Interest in international shipping, logistics, transportation, and supply chain solutions.

Responsabilidades

• Provide administrative and commercial support to Inside Sales and Outside Sales teams.
• Manage and develop an assigned customer portfolio, ensuring customer satisfaction and identifying growth opportunities.
• Support contract implementation, tender submissions, rate management, and commercial agreements.
• Coordinate and expedite customer service issues to internal teams, ensuring timely resolution.
• Create and maintain customer accounts, partner codes, contracts, and pricing records in company systems.
• Support commercial negotiations by processing pricing requests, discounts, and contractual updates.
• Follow up on booking-related issues, routing challenges, and freight discrepancies to ensure a smooth customer experience.
• Promote CMA CGM's end-to-end logistics solutions, including Value-Added Services, CEVA Logistics, eCommerce, and Intermodal Services.
• Engage with customers through follow-up calls and commercial initiatives to strengthen relationships and grow opportunities.
• Collaborate with Trade, Customer Service, Sales Effectiveness, and other stakeholders to support strategic objectives.
• Promote digital solutions and drive customer adoption of My Prices and other CMA CGM platforms.

Conocimientos

Commercial mindset

Excellent communication

Relationship management

Organizational skills

Multitasking

Problem-solving

Team collaboration

Customer focus

International shipping interest

Descripción del empleo

CMA CGM in Mexico City seeks a Sales Support Professional to join our Commercial Team. You will support Inside and Outside Sales, manage a customer portfolio, and assist with contracts, tenders, and pricing records.

You will coordinate with multiple internal teams to ensure a seamless customer experience and promote CMA CGM digital solutions. The role focuses on strengthening customer relationships, driving growth opportunities, and contributing to competitive commercial initiatives in a