Sales Ops Team Lead: Order Flow & CRM Champion

AMETEK; Apodaca; Presencial; MXN 357.120 - 580.320; Jornada completa

Descripción de la vacante

AMETEK, Inc. is a leading global provider of industrial technology solutions with a strong footprint in Mexico.

The Sales Operation Specialist Team Lead will oversee inside sales operations for the assigned geographic region, ensuring fast order throughput and optimal first-contact customer experience. Key responsibilities include processing orders, coordinating with multiple departments, and supporting supplier and finance-related documentation.

Formación

• College Diploma in Administration or related administrative experience.
• Experience with a CRM software is a strong asset.
• Have notable interest in client support and/or sales.
• Organized, responsible and resourceful.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs.
• The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
• Energetic and cheerful personality.
• Good team spirit.

Responsabilidades

• Process incoming orders according to the standard procedure and validations.
• Coordinate with other departments and make sure that orders activated in the CRM progress through to shipment.
• Follow up with the Finance department on down payments received and release orders to the production team.
• Coordinate with the Production and Logistics teams regarding any relevant information that could affect customer delivery timelines.
• Support the Sales team with supplier registration forms and supplier portal setup.
• Support the Sales team with credit application forms, finder’s fees, proforma invoices, and any relevant documentation related to the order entry process.
• Maintain records in the CRM according to business requirements.
• Provide guidance and support to team members on order management processes and act as the first point of escalation for complex order-related issues.
• Monitor team workload and performance, identify process improvement opportunities, and help ensure departmental objectives and service levels are achieved.

Conocimientos

CRM experience

Client support

Sales interest

Organized

AI productivity

Team player

Educación

College Diploma

Descripción del empleo

AMETEK, Inc. is a leading global provider of industrial technology solutions with a strong footprint in Mexico.

The Sales Operation Specialist Team Lead will oversee inside sales operations for the assigned geographic region, ensuring fast order throughput and optimal first-contact customer experience. Key responsibilities include processing orders, coordinating with multiple departments, and supporting supplier and finance-related documentation.