Sales Operations Resolution Specialist

FedEx Group; Ciudad de México; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

FedEx Group is seeking a Sales Operations collaborator to provide operational support for the SORT, assisting sales teams across US/Canada with delivery interruptions and strategic requests. The role supports Network 2.0 rollouts and aims to maintain high customer satisfaction.

Minimum two years in customer experience or sales support, with strong problem-solving and communication skills. Bilingual English/local language and TOEIC 750 preferred.

Formación

• Two years in a customer experience or sales support role.
• Experience coordinating across departments.
• Fluency in local language and English per TOEIC 750.

Responsabilidades

• Resolve customer and operational issues across channels, including pickup/delivery stops and COPs.
• Coordinate timely issue resolution by investigating root causes, communicating action plans, and following up to ensure customer satisfaction.
• Provide strategic support and project management for all sales segments, especially for large customers and multi-location cases.
• Improve customer satisfaction by analyzing trends, engaging customers with empathy, collaborating with other teams to identify needs of top accounts.
• Fulfill other duties as assigned, focusing on customers in the US and Canada.

Conocimientos

Problem solving

Communication skills

Multi-tasking

Attention to detail

MS Office

Educación

High School diploma

Some bachelor’s degree

TOEIC 750

Herramientas

MS Office

Descripción del empleo

FedEx Group is seeking a Sales Operations collaborator to provide operational support for the SORT, assisting sales teams across US/Canada with delivery interruptions and strategic requests. The role supports Network 2.0 rollouts and aims to maintain high customer satisfaction.

Minimum two years in customer experience or sales support, with strong problem-solving and communication skills. Bilingual English/local language and TOEIC 750 preferred.