LM351: Sales Support Representative

FedEx; Ciudad de México; Presencial; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

FedEx Express Latin America and Caribbean Division is seeking a Sales Support Representative to manage operations and support sales teams across multiple segments. You will resolve delivery interruptions, assist in COPs, and help ensure high customer satisfaction.

This role requires at least two years in customer experience and fluency in English and local language. The position involves coordinating with the SORT team to support US and Canada sales operations, handling multiple priorities, and

Formación

• Two (2) years in a customer experience or sales support position, managing operational cases and coordinating across departments.
• High School diploma or equivalent education; some bachelor’s degree preferred.
• Spoken and written fluency in local language as well as English (TOEIC 750).

Responsabilidades

• Resolve customer and operational issues submitted through sales and other channels, including support for pickup/delivery stops, COPs, and customer education on self-service tools.
• Coordinate timely issue resolution by investigating, determining root causes, communicating action plans, and following up to ensure customer satisfaction.
• Provide strategic support and project management for all sales segments, particularly for large customers and multi-location cases.
• Proactively improve customer satisfaction by analyzing trends, engaging customers with empathy and collaborating with other teams.
• Fulfill other duties as assigned, with a primary focus on customers in the US and Canada.

Conocimientos

Strong problem solving

Excellent communication

Time management

Attention to detail

Collaboration

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Welcome

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune's World Most Admired Companies (14th)
• 2019 Fortune's Best Places to Work (15th)
• 2019 Forbes's One of the "Best Employers for Diversity"
• 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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Torre Diana, Rio Lerma 232, Pisos 13 y 14 Colonia Cuauhtémoc Ciudad de Mexico 06500 Cuauhtemoc, MEX Mexico

Full time

Posting Validity: From July 31st to August 6th

LM351: Sales Support Representative

Involves online and telephone contact with external/internal customers within functional area and completing any related administration.

As a collaborator of the Sales Operations Resolution Team (SORT), provide critical operational support to sales teams across multiple segments, ensuring smooth resolution of delivery interruptions, operational stops, and strategic requests. SORT plays an essential role in supporting Network 2.0 rollouts and maintaining high customer satisfaction levels.

The Sales Operations Resolution Team supports sales operations of the United States and Canada. Specifically, the segments of Worldwide Sales (WWS), Customer Success Management (CSM), Field Sales and Digital Sales

Principle Duties and Responsibilities

• Resolve customer and operational issues submitted through sales and other channels, including support for pickup/delivery stops, Customer Operating Plans (COPs), and customer education on self-service tools.
• Coordinate timely issue resolution by investigating, determining root causes, communicating action plans, and following up to ensure customer satisfaction.
• Provide strategic support and project management for all sales segments, particularly for large customers and multi-location cases.
• Proactively improve customer satisfaction by analyzing trends, engaging customers with empathy and collaborating with other teams to identify the needs of top accounts.
• Fulfill other duties as assigned, with a primary focus on customers in the US and Canada.

Minimum Education

• High School diploma or equivalent education. Some bachelor's degree preferred
• Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).

Minimum Experience

• Two (2) years in a customer experience or sales support position, managing operational cases and coordinating across departments.

Minimum Skills Required

• Strong problem-solving and analytical skills.
• Excellent communication abilities for both internal and customer-facing interactions.
• Ability to work within tight timelines and handle multiple priorities.
• Responsiveness, attention to detail, and the ability to collaborate effectively with diverse teams.
• Microsoft Office & PC Skills