LM351: Sales Support Representative

FedEx Group; Ciudad de México; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

FedEx Group is seeking a Sales Operations collaborator to provide operational support for the SORT, assisting sales teams across US/Canada with delivery interruptions and strategic requests. The role supports Network 2.0 rollouts and aims to maintain high customer satisfaction.

Minimum two years in customer experience or sales support, with strong problem-solving and communication skills. Bilingual English/local language and TOEIC 750 preferred.

Formación

• Two years in a customer experience or sales support role.
• Experience coordinating across departments.
• Fluency in local language and English per TOEIC 750.

Responsabilidades

• Resolve customer and operational issues across channels, including pickup/delivery stops and COPs.
• Coordinate timely issue resolution by investigating root causes, communicating action plans, and following up to ensure customer satisfaction.
• Provide strategic support and project management for all sales segments, especially for large customers and multi-location cases.
• Improve customer satisfaction by analyzing trends, engaging customers with empathy, collaborating with other teams to identify needs of top accounts.
• Fulfill other duties as assigned, focusing on customers in the US and Canada.

Conocimientos

Problem solving

Communication skills

Multi-tasking

Attention to detail

MS Office

Educación

High School diploma

Some bachelor’s degree

TOEIC 750

Herramientas

MS Office

Descripción del empleo

Involves online and telephone contact with external/internal customers within functional area and completing any related administration.

As a collaborator of the Sales Operations Resolution Team (SORT), provide critical operational support to sales teams across multiple segments, ensuring smooth resolution of delivery interruptions, operational stops, and strategic requests. SORT plays an essential role in supporting Network 2.0 rollouts and maintaining high customer satisfaction levels.

The Sales Operations Resolution Team supports sales operations of the United States and Canada. Specifically, the segments of Worldwide Sales (WWS), Customer Success Management (CSM), Field Sales and Digital Sales

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Resolve customer and operational issues submitted through sales and other channels, including support for pickup/delivery stops, Customer Operating Plans (COPs), and customer education on self-service tools.
• Coordinate timely issue resolution by investigating, determining root causes, communicating action plans, and following up to ensure customer satisfaction.
• Provide strategic support and project management for all sales segments, particularly for large customers and multi-location cases.
• Proactively improve customer satisfaction by analyzing trends, engaging customers with empathy and collaborating with other teams to identify the needs of top accounts.
• Fulfill other duties as assigned, with a primary focus on customers in the US and Canada.

Minimum Education

• High School diploma or equivalent education. Some bachelor’s degree preferred
• Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).

Minimum Experience

• Two (2) years in a customer experience or sales support position, managing operational cases and coordinating across departments.

Minimum Skills Required

• Strong problem-solving and analytical skills.
• Excellent communication abilities for both internal and customer-facing interactions.
• Ability to work within tight timelines and handle multiple priorities.
• Responsiveness, attention to detail, and the ability to collaborate effectively with diverse teams.
• Microsoft Office & PC Skills

Posting Validity: From July 31st to August 6th