Bilingual CX Specialist: Logistics Support & Solutions

FedEx Express; Ciudad de México; Presencial; MXN 167.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings Fund

Life Insurance

Major Medical Insurance

Tuition assistance

On-site work during training

Descripción de la vacante

FedEx Express is seeking a Bilingual Customer Experience Specialist to support US customers with empathy and precision. You will manage shipments, provide policy guidance, and document interactions in CRM. The role requires top-notch English proficiency and a high school diploma.

On-site for the first 6 months with potential transition to a hybrid model after performance review. Training and benefits included. Shift flexibility and holiday availability are required.

Formación

• Advanced English proficiency required (TOEIC 750 or C1 level).
• Minimum High School diploma completed.

Responsabilidades

• Act as the main point of contact for US market users with empathetic, professional service.
• Advise users on services, policies, self-service tools, and options for their logistics needs.
• Handle, channel, and follow up on requests related to domestic and international shipping with US customers (≈100 interactions/day).
• Provide accurate updates on transit times, customs requirements, and package tracking.
• Act as a facilitator in complex situations (delays, lost packages, complaints) with active listening and negotiation.
• Record each interaction in our internal CRM in a detailed, timely manner.
• Ensure processes meet FedEx quality policies and customer experience standards.

Conocimientos

Fluent English

Empathy & communication

Stress resilience

Problem solving

Quality focused

CRM tools

Multitasking

Typing speed

Educación

High School diploma

Herramientas

CRM software

Windows

Typing speed

Descripción del empleo

FedEx Express is seeking a Bilingual Customer Experience Specialist to support US customers with empathy and precision. You will manage shipments, provide policy guidance, and document interactions in CRM. The role requires top-notch English proficiency and a high school diploma.

On-site for the first 6 months with potential transition to a hybrid model after performance review. Training and benefits included. Shift flexibility and holiday availability are required.