Call Center Operations Supervisor - Finance & Collections

Company; Mexicali; Presencial; MXN 446.400 - 669.600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

On-site clinic access

Law benefits from day one

Descripción de la vacante

Company is looking for an Operations Supervisor for its call center in Mexicali. The role involves overseeing teams that support patients with financing, billing, and account management. Key responsibilities include ensuring compliance with regulations, monitoring performance metrics, and training new agents.

The ideal candidate will have over two years of experience in customer service, along with strong leadership and communication skills. The position offers a supportive work environment with on-site clinic access and law benefits from day one.

Formación

• 2+ years of experience working with customer service, collections, or financial accounts.
• 1-2+ years of experience in leadership.
• Strong leadership and organizational skills.

Responsabilidades

• Ensure compliance with financial regulations and data privacy.
• Monitor and analyze collection performance & customer experience metrics.
• Prepare and analyze weekly productivity reports.
• Handle high-level escalations (disputes, complaints, hardship cases).
• Support the onboarding and training process for new hires.

Conocimientos

Customer service

Collections

Leadership

Communication

Organizational skills

Descripción del empleo

Company is looking for an Operations Supervisor for its call center in Mexicali. The role involves overseeing teams that support patients with financing, billing, and account management. Key responsibilities include ensuring compliance with regulations, monitoring performance metrics, and training new agents.

The ideal candidate will have over two years of experience in customer service, along with strong leadership and communication skills. The position offers a supportive work environment with on-site clinic access and law benefits from day one.