Sales Executive Owners Line

Westin Lagunamar Ocean Resort M&S; Cancún; Presencial; MXN 250.000 - 450.000; Jornada completa

Descripción de la vacante

Westin Lagunamar Ocean Resort M&S in Cancún, Mexico, seeks a results-driven Sales Executive to present vacation ownership opportunities to prospective guests and owners on property. You will use approved presentations, negotiate terms, and close sales while upholding service standards.

The role requires bilingual English/Spanish communication, strong customer service, and a willingness to work weekends and holidays.

Formación

• High school diploma or GED or higher preferable.
• Proficiency in English and Spanish.
• Sales/Marketing or tourism career background preferred.
• Proficiency in computers – MS Office (Word, Excel, PowerPoint) required.
• Exceptional customer service orientation with strong verbal/written skills.
• Willing to work weekends and holidays as required by business needs.

Responsabilidades

• Meet guests/owners on property and present vacation ownership opportunities.
• Prepare daily to meet guests/owners as a professional sales representative; adhere to dress code and hours.
• Greet guests/owners warmly and use approved presentations and materials.
• Aim to achieve individual performance guidelines and contribute to site targets.
• Provide customer service per training and management direction.
• Maintain product knowledge through required training sessions.
• Explain terms, incentives, pricing after review with management; gain commitment to purchase.
• Conduct demos and assessments with team leaders for coaching and motivation.
• Participate in meetings, seminars, and trainings as required.

Conocimientos

Bilingual English/Spanish

Customer service orientation

Microsoft Office

Sales/marketing mindset

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Job SummarySales Executive duties include meeting, touring, and involving prospective guests/owners while on property and presenting them with an opportunity to purchase while on presentation, to become an owner of the finest vacation experience or enhance owners’ portfolios with new purchase. Must maintain a professional and personal image that upholds the Company standards of integrity, quality, and service to customers.Expected ContributionsPrepares each day to meet guest/owners as a professional sales representative through proper dress code and grooming. Adheres to standard work hours 7am – 4pm. Greets each guest/owner in a warm and friendly manner as specified during initial meeting. Uses approved presentation and support materials effectively and exclusively. Achieves individual established performance guidelines within established time frames. Contributes to achieving overall site VPG, closing percentage at budget levels, as set by management. Provides customer service to guest/owners as specified in training and direction of management. Maintains the highest level of company/competition product knowledge by attending all required training sessions face to face an online training. Adheres to all established policies and procedures, and position requirements for licensures, certifications, etc. Discusses terms and conditions, incentives, points, and product pricing with customers after reviewing strategy with management. Effectively gains commitment from guest/owners to purchase. Completes demo and assessment rides on a regular basis with team leaders & sales managers for the purpose of providing effective coaching and motivation to improve. Models and reinforces effective sales and customer service practices, behaviors, and results. Participates in staff meeting and attends other meetings, such as seminars and training as required.Candidate ProfileHigh school diploma or GED or Higher preferableProficiency in English and SpanishSales/Marketing or tourism career background preferred.Proficiency in computers – software knowledge and skills in Microsoft Office applications (Word, Excel, PowerPoint) are a requirement.Exceptional customer service orientation and positive disposition, excellent verbal/written skills and work standards, multitasking, follow-up, building business partnerships, attention to details, thriving on ambiguity, openness to differences and excellent organization skills.Must be willing to work weekends and holidays as required by business needs.Stairs are a part of the building structure; therefore, climbing stairs is mandatory.Processing of paperwork requires visual observations.Verbal communication is necessary for negotiating plans for projects.Availability to work flexible schedules and Vacation Ownership Sales Experience.The job description is descriptive but not limiting.#imvwsmMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.