Customer Support Engineer L2 – IT Security (Healthcare)

Hitachi Vantara Corporation; Región Centro; Presencial; MXN 480.000 - 780.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salaries

Family medical insurance

Extended paternity leave

Annual performance bonuses

Referral bonuses

Global mobility

Descripción de la vacante

GlobalLogic, a Hitachi Group Company, seeks a Customer Support Engineer in Mexico to deliver technical support across the full life cycle of healthcare IT security products for external customers and partners.

You will diagnose and debug software in networked and virtualized environments, resolve configuration issues, and report product flaws to engineering. The role requires handling high-severity, security-sensitive cases and after-hours coverage.

Formación

• Provide technical support across the full life cycle of client products.
• Strong English communications for client-facing support.
• Ability to troubleshoot complex software in networked/virtualized environments.
• Diagnose and resolve customer configuration issues with professionalism.

Responsabilidades

• Provides technical support covering the full life cycle of client's products to external customers and partners.
• Diagnoses and debugs technically complex software in networked and virtualized environments.
• Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering.
• Strong customer-facing communication skills, with the ability to explain complex technical issues clearly and professionally.
• Experience supporting secure remote access technologies (e.g., RDP, SSH) and networking basics.

Conocimientos

Customer-facing

English proficiency

Troubleshooting

Problem solving

Multi-tasking

Team collaboration

Descripción del empleo

GlobalLogic, a Hitachi Group Company, seeks a Customer Support Engineer in Mexico to deliver technical support across the full life cycle of healthcare IT security products for external customers and partners.

You will diagnose and debug software in networked and virtualized environments, resolve configuration issues, and report product flaws to engineering. The role requires handling high-severity, security-sensitive cases and after-hours coverage.