SaaS Support Engineer – Linux, SQL & Cloud (24/7)

RELEX Solutions; Santiago de Querétaro; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

RELEX Solutions is expanding its global support capability in Querétaro. We’re hiring SaaS Support Analysts to address complex issues across hosted environments, using Linux, cloud tech, and enterprise platforms. You’ll join a 20+ strong team focused on reliability and performance of our services.

You’ll investigate data problems with SQL and logs, collaborate with DevOps and Product teams, and contribute to runbooks and knowledge sharing in a fast-paced SaaS environment.

Formación

• Bachelor’s degree or 1–2 years of experience in Information Systems, Computer Science, or similar field.
• Strong understanding of Linux/Unix systems (file systems, permissions, shell commands, process management).
• Solid foundation in SQL and working with relational databases.
• Good written and verbal communication skills in English.
• Experience working with issue-tracking or ticketing systems (e.g., Jira, ServiceNow).

Responsabilidades

• Troubleshoot and resolve complex issues in RELEX’s proprietary SaaS environment (e.g., data processing errors, job failures, performance bottlenecks).
• Monitor Linux-based servers and cloud-hosted environments, responding to alerts and system anomalies using internal tools and monitoring platforms.
• Investigate data-related problems using SQL and log analysis.
• Handle batch process troubleshooting, data integration errors, and escalations from customers or internal teams.
• Support environment maintenance, upgrades, and deployments in collaboration with DevOps and Product teams.
• Execute system admin tasks such as log review, disk/memory analysis, process monitoring, and service restarts.
• Maintain and improve support documentation, runbooks, and operational knowledge.

Conocimientos

Linux/Unix systems

SQL

English communication

Issue tracking tools

Educación

Bachelor’s degree in Information Systems or Computer Science

Herramientas

Jira

ServiceNow

Grafana

Prometheus

Datadog

Splunk

Descripción del empleo

RELEX Solutions is expanding its global support capability in Querétaro. We’re hiring SaaS Support Analysts to address complex issues across hosted environments, using Linux, cloud tech, and enterprise platforms. You’ll join a 20+ strong team focused on reliability and performance of our services.

You’ll investigate data problems with SQL and logs, collaborate with DevOps and Product teams, and contribute to runbooks and knowledge sharing in a fast-paced SaaS environment.