First-Contact SaaS Support Specialist

Sqills; Ciudad de México; Presencial; MXN 300.000 - 400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel opportunities

Growth opportunities

Team outings

Descripción de la vacante

Sqills is looking for a Business Application Specialist based in Mexico City. In this full-time role, you will serve as the first point of contact for our South American customers, ensuring exceptional customer service and support.

Your responsibilities include resolving customer incidents and questions efficiently and maintaining up-to-date knowledge of our S3 Passenger platform. The ideal candidate will have a strong analytical mindset and at least two years of relevant experience.

Formación

• At least two years in a similar position.
• Experience in troubleshooting in cloud and microservice environments.
• Strong dose of inquisitiveness and curiosity.

Responsabilidades

• Quickly answer functional and technical issues from customers.
• Stay up to date on software changes to assist customers.
• Transition customers from project to run phase and train junior staff.

Conocimientos

Customer-oriented attitude

Analytical skills

Verbal/written communication in English/Spanish

Experience in SaaS/Product space

Educación

Bachelor degree

Herramientas

NewRelic

Postman

Slack

JIRA

Confluence

Descripción del empleo

Sqills is looking for a Business Application Specialist based in Mexico City. In this full-time role, you will serve as the first point of contact for our South American customers, ensuring exceptional customer service and support.

Your responsibilities include resolving customer incidents and questions efficiently and maintaining up-to-date knowledge of our S3 Passenger platform. The ideal candidate will have a strong analytical mindset and at least two years of relevant experience.