SaaS Support Analyst - 24/7 Cloud & Linux Ops

RELEX Solutions; Santiago de Querétaro; Presencial; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

RELEX Solutions is seeking a SaaS Support Analyst to join our 24/7 global support team in Querétaro. You will investigate and resolve complex technical issues across hosted environments, working with Linux-based systems, cloud technologies, and enterprise software platforms.

This is not a generic help desk role; prior experience in software/support for SaaS or cloud environments is required. You will work within RELEX’s hosted infrastructure and production systems to ensure service reliability.

Formación

• Bachelor’s degree or 1–2 years in information systems or computer science.
• Strong Linux/Unix knowledge (filesystems, permissions, shell, processes).
• Solid SQL skills and experience with relational databases.
• Proficient written and spoken English.

Responsabilidades

• Troubleshoot and resolve complex issues in RELEX’s SaaS environment.
• Monitor Linux servers and cloud-hosted environments; respond to alerts.
• Investigate data problems using SQL and log analysis.
• Support deployments and collaborate with DevOps and product teams.
• Maintain support Runbooks and operational documentation.

Conocimientos

Linux/Unix

SQL

Jira/ServiceNow

English communication

Educación

Bachelor’s degree in Information Systems/Computer Science

Herramientas

Jira

ServiceNow

Descripción del empleo

RELEX Solutions is seeking a SaaS Support Analyst to join our 24/7 global support team in Querétaro. You will investigate and resolve complex technical issues across hosted environments, working with Linux-based systems, cloud technologies, and enterprise software platforms.

This is not a generic help desk role; prior experience in software/support for SaaS or cloud environments is required. You will work within RELEX’s hosted infrastructure and production systems to ensure service reliability.