SaaS Renewal & Growth Specialist

Refinitiv; Ciudad de México; Híbrido; MXN 500.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work Model

Mental Health Days off

Tuition reimbursement

Retirement savings

Descripción de la vacante

Thomson Reuters is seeking an Account Specialist to support growth and retention of a corporate customer portfolio. You will partner with Account Executives to manage renewals, identify upsell opportunities, and strengthen relationships across a 200+ account book.

In this hybrid role, you will engage customers through virtual channels, leverage data to understand needs, and close opportunities. Fluency in English is required; Spanish is a plus, and CRM experience with Salesforce is preferred.

Formación

• Experience in SaaS or subscription services, customer-facing sales.
• Ability to manage a high-volume portfolio (200+ accounts).
• Experience supporting renewals, retention, upsell and cross-sell initiatives.
• Customer-centric mindset with ability to identify opportunities.
• Excellent English communication; Spanish preferred.
• CRM tools experience, especially Salesforce.
• Strong attention to detail and multitasking ability.
• Proven relationship‑management skills.

Responsabilidades

• Own renewal and retention processes across assigned accounts.
• Identify upsell/cross-sell opportunities with Account Executives.
• Manage a 200+ account portfolio while maintaining relationships.
• Engage customers through virtual channels to validate needs and position solutions.
• Close renewals and upsell opportunities within defined geographies or pooled models.
• Support growth strategies and territory/account plans focusing on retention and revenue.
• Prepare commercial documentation such as quotes and contracts.
• Use data and insights to guide conversations and decisions.
• Maintain accurate CRM data and opportunity records.

Conocimientos

SaaS experience

high‑volume portfolio

renewals management

customer‑centric

CRM proficiency

sales communication

Educación

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

Thomson Reuters is seeking an Account Specialist to support growth and retention of a corporate customer portfolio. You will partner with Account Executives to manage renewals, identify upsell opportunities, and strengthen relationships across a 200+ account book.

In this hybrid role, you will engage customers through virtual channels, leverage data to understand needs, and close opportunities. Fluency in English is required; Spanish is a plus, and CRM experience with Salesforce is preferred.