Routing Intelligence Analyst: Scheduling & Analytics

PepsiCo Inc.; Colonia Tajín; Presencial; MXN 240 000 - 320 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexibility program

Wellness Line

Scholarship programs for children

Discounts through agreements

Resumo da oferta

PepsiCo Inc. in Veracruz seeks a Scheduling & Service Maintenance Analyst to support local sales teams, plan frontline schedules, monitor activities, and document processes to improve service delivery.

You will generate reports and dashboards with Excel and Power BI, document procedures, and identify workflow improvements while ensuring compliance with SLAs. English proficiency and strong communication are essential.

Qualificações

• Bachelor’s degree in Engineering (any field).
• Experience in customer service, process analysis, or similar roles is desirable but not mandatory.
• Proficiency in Excel (pivot tables, advanced formulas).
• Knowledge of Power BI for report creation and data interpretation.
• Strong documentation skills (writing procedures, manuals, flowcharts).
• Basic knowledge of PowerApps or willingness to develop these skills.

Responsabilidades

• Support local sales teams in managing frontline schedules.
• Assist in planning and monitoring scheduling team activities.
• Generate reports and dashboards to support decision-making.
• Document processes, procedures, and operational improvements.
• Identify opportunities for optimizing workflows and tools.
• Address inquiries from internal customers and ensure SLA compliance.
• Collaborate with the team to improve customer experience and efficiency.

Conhecimentos

English proficiency

Analytical thinking

Problem solving

Teamwork

Customer focus

Communication skills

Ability to work under pressure

Formação académica

Bachelor’s degree in Engineering (any field)

International Business or related area

Ferramentas

Excel

Power BI

PowerApps

Descrição da oferta de emprego

PepsiCo Inc. in Veracruz seeks a Scheduling & Service Maintenance Analyst to support local sales teams, plan frontline schedules, monitor activities, and document processes to improve service delivery.

You will generate reports and dashboards with Excel and Power BI, document procedures, and identify workflow improvements while ensuring compliance with SLAs. English proficiency and strong communication are essential.