Scheduling & Routing Analytics Analyst
PepsiCo Inc.
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Benefits offered by this job
Job summary
PepsiCo Inc. in Mexico City seeks an Analytics & Scheduling Associate to support local sales teams with frontline scheduling, planning, and reporting. You will generate dashboards, document procedures, and identify process improvements while maintaining SLA quality and customer satisfaction.
The role emphasizes analytical thinking, strong documentation, and collaboration in a dynamic team environment, with opportunities for development and internal programs.
Qualifications
- Bachelor's degree in Engineering or related field is required.
- Experience in customer service or process analysis is desirable.
- Advanced English and strong documentation skills are required.
- Proficiency in Excel and Power BI; knowledge of macros and PowerApps is preferred.
Responsibilities
- Support local sales teams in managing frontline schedules.
- Assist in planning and monitoring scheduling team activities.
- Generate reports and dashboards to support decision-making.
- Document processes, procedures, and operational improvements.
- Identify opportunities for optimizing workflows and tools.
- Address inquiries from internal customers and ensure SLA compliance.
- Collaborate with the team to enhance customer experience and efficiency.
Skills
Education
Tools
Job description
PepsiCo Inc. in Mexico City seeks an Analytics & Scheduling Associate to support local sales teams with frontline scheduling, planning, and reporting. You will generate dashboards, document procedures, and identify process improvements while maintaining SLA quality and customer satisfaction.
The role emphasizes analytical thinking, strong documentation, and collaboration in a dynamic team environment, with opportunities for development and internal programs.
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