Risk Coordinator

arrivelogistics.com; Región Centro; On-site; MXN 240,000 - 320,000; Full time

Benefits offered by this job

Grocery vouchers

Vacation days

Savings fund

Medical insurance (dental/vision)

Casual dress code

Team events

Happy hours

Guadalajara office

Free coffee

Counseling program

Referral program

Job summary

Arrive Logistics is seeking a detail-oriented Risk Coordinator to vet motor carriers, safeguard shipments, and support the risk mitigation framework. You will resolve load-related tickets for ID Theft and High Value High Risk loads, and maintain accurate carrier audits within the TMS.

The role requires bilingual English/Spanish communication, a high school diploma or equivalent (bachelor’s preferred), and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Bilingual in English and Spanish is required.
• Self-starter with ability to work independently.
• Able to multitask in a fast-paced, high-energy environment.
• Strong analytical and detail-oriented mindset with good follow-through.
• Excellent customer service and communication via phone and email.
• Working knowledge of Microsoft Office and G-Suite.

Responsibilities

• Carrier vetting: review and approve motor carriers for ID Theft and High Value High Risk loads.
• Ticket resolution: promptly resolve load-level tickets.
• Data integrity: update and maintain the TMS with carrier audit details.
• Alert monitoring: investigate reports and escalate significant findings to Risk Team.
• Compliance: apply regulatory knowledge to ensure standards are met.
• Communication: provide clear feedback to carriers and management.

Skills

Bilingual (English/Spanish)

Detail-oriented

Independent work style

Multitasking

Customer service

Effective communication

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

G-Suite

Job description

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

We're looking for a detail-oriented and efficient Risk Coordinator to join our team. In this vital support role, you'll be on the front lines, carefully vetting motor carriers to ensure they meet our rigorous standards, directly safeguarding our customers' freight. You'll work diligently to quickly resolve load and carrier matches for high value high risk and ID theft loads, providing essential capacity to our sales teams. Your accurate and timely work directly contributes to the robust compliance framework and informs the broader risk mitigation strategies.

What You'll Do

• Carrier Vetting: Carefully review and approve motor carriers related to ID Theft and High Value High Risk loads to ensure they meet our high standards, protecting shipments from fraud and theft.
• Ticket Resolution: Resolve load-level tickets for ID Theft and High Value High Risk loads promptly to maintain smooth operations.
• Data Integrity: Accurately update and maintain our TMS with detailed information from carrier audits.
• Alert Monitoring: Investigate and analyze critical reports and alerts, escalating significant findings to the Risk Team.
• Compliance Knowledge/Experience: Demonstrated understanding of compliance regulations and experience in applying them.
• Communication: Ability to effectively communicate with representatives and management, providing constructive feedback on carrier performance.

Qualifications

• High school diploma, or equivalent. Bachelor’s degree preferred.
• Bilingual in English and Spanish is required.
• A self-starter with a proven ability to work independently.
• Proven ability to multitask in a fast-paced, high-energy environment!
• Strong logical reasoning skills, detail-oriented, with strong follow-through!
• Excellent customer service and communication skills via phone and email.
• A working knowledge of the Microsoft Office and G-Suite.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.