Ride Hailing Operations & Analytics Specialist

inDrive; Ciudad de México; Presencial; MXN 550.000 - 850.000; Jornada completa

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Descripción de la vacante

inDrive is seeking an RH Area Specialist in Mexico to evaluate key business metrics and provide actionable recommendations. The role requires on-site operations and negotiation with external partners to ensure successful rollouts and initiatives.

You will monitor KPIs, analyze data, and collaborate with internal and external stakeholders to drive local marketing efforts and improve customer satisfaction in the Mexico region.

Formación

• Ability to decompose large data series into actionable insights.
• Excellent written and verbal communication.
• Solid track record of negotiating with internal and external stakeholders.
• Bachelor's degree in engineering, management, or similar background.
• Experience using analytics tools such as Tableau, Looker Studio, or Power BI.

Responsabilidades

• Monitor and analyze core business KPIs daily to identify performance gaps and growth opportunities.
• Develop and test data-driven hypotheses to improve overall business performance.
• Gather, clean, and analyze data from various sources to generate actionable insights.
• Collaborate and negotiate new initiatives & launchings with key internal & external stakeholders
• Support the development and execution of local marketing strategies with cross-functional teams.
• Drive initiatives to improve customer satisfaction and retention by acting on feedback and service gaps.
• Conduct fieldwork, market research, and customer interviews to stay informed on local market dynamics.

Conocimientos

Data analysis

Communication

Negotiation

Big data

English C1

Educación

Bachelor's degree in engineering, management, or similar

Herramientas

Tableau

Looker Studio

Power BI

Descripción del empleo

inDrive is seeking an RH Area Specialist in Mexico to evaluate key business metrics and provide actionable recommendations. The role requires on-site operations and negotiation with external partners to ensure successful rollouts and initiatives.

You will monitor KPIs, analyze data, and collaborate with internal and external stakeholders to drive local marketing efforts and improve customer satisfaction in the Mexico region.