Ride-Hailing Market Ops Specialist

inDrive; México; Presencial; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global impact

Mentoring & learning

Global mobility program

Social impact & volunteering

Growth mindset

Language courses

Descripción de la vacante

inDrive is seeking an RH Area Specialist to join our Market Operations & Supply team in Mexico. You will monitor core KPIs, analyze data, and coordinate cross-functional groups to implement rollouts and initiatives with external partners.

The role requires on-site work, strong communication, and experience negotiating with stakeholders; you will contribute to local marketing efforts and drive improvements in customer satisfaction and market expansion.

Formación

• Capable of decomposing big series of data into actionable insights.
• Excellent written and verbal communication abilities.
• Solid track record of managing negotiations with internal and external stakeholders.
• Bachelor's degree in engineering, management, or similar background.
• Experience using analytics tools such as Tableau, Looker Studio, or Power BI.
• Advanced English proficiency (C1 level or higher).

Responsabilidades

• Monitor and analyze core business KPIs daily to identify performance gaps and growth opportunities.
• Develop and test data-driven hypotheses to improve overall business performance.
• Gather, clean, and analyze data from various sources to generate actionable insights.
• Collaborate and negotiate new initiatives & launchings with key internal & external stakeholders
• Support the development and execution of local marketing strategies with cross-functional teams.
• Drive initiatives to improve customer satisfaction and retention by acting on feedback and service gaps.
• Conduct fieldwork, market research, and customer interviews to stay informed on local market dynamics.

Conocimientos

Data analytics

Communication

Negotiations

English proficiency

Mobility operations

Educación

Bachelor's degree in engineering, management, or similar background

Herramientas

Tableau

Looker Studio

Power BI

Descripción del empleo

inDrive is seeking an RH Area Specialist to join our Market Operations & Supply team in Mexico. You will monitor core KPIs, analyze data, and coordinate cross-functional groups to implement rollouts and initiatives with external partners.

The role requires on-site work, strong communication, and experience negotiating with stakeholders; you will contribute to local marketing efforts and drive improvements in customer satisfaction and market expansion.