Business Travel Immigration - Specialist

Vialto UK & Ireland; Ciudad de México; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid role in Mexico City

AI-assisted application process

Job summary

Vialto UK & Ireland is seeking an Immigration Caseworker to support client immigration requirements while ensuring compliance with laws and delivering high-quality service.

You will manage end-to-end cases, collaborate with corporate clients, legal teams, and government authorities, and stay current on immigration rules and AI-enabled processes. The role is hybrid and based in Mexico City.

Qualifications

• Experience supporting immigration cases and processes.
• Knowledge of immigration processes, documentation, and rules.
• Experience preparing and reviewing immigration applications, forms, petitions, and documents.
• Ability to develop and maintain client relationships and communicate with authorities.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple cases and priorities and meet deadlines.
• Exposure to AI and emerging technologies used in immigration processes.

Responsibilities

• Serve as a primary point of contact for corporate clients and support immigration solutions.
• Manage end-to-end immigration cases, including visa and work permit applications, and prepare filings.
• Interpret and apply immigration rules and advise clients on timelines and risks.
• Maintain accurate case files, provide updates, and communicate with clients, employees, authorities, and teams.
• Liaise with network offices, third parties, consulates, embassies, and authorities to obtain current immigration information.
• Record time, assist with billing, and identify potential scope changes using relevant tools.
• Train new team members on case management and immigration processes.

Skills

Immigration casework

Client relationship management

Time management

Verbal and written communication

AI awareness

Education

Bachelor’s Degree in Law, International Relations, Business Administration or related field

Job description

Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems.

To be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly with us. You’ll work alongside recognized experts, shaping people-first, technology-driven solutions that drive the future of work. We help our clients achieve their goals and imagine new possibilities. And we can do the same for you. Whatever your aspirations, Vialto can help you find your way.

Job Description

This role is focused on supporting the immigration requirements of our clients’ employees while ensuring compliance with applicable immigration laws and regulations and delivering high-quality client service. The Caseworker plays an important role within global accounts or specific geographic regions, collaborating closely with corporate clients, individual employees, legal teams, government authorities, and other stakeholders to facilitate efficient and well-coordinated immigration processes.

• Serve as a primary point of contact for corporate clients, understand their immigration needs, and support the development and delivery of appropriate immigration solutions.
• Manage end-to-end immigration cases, including visa and work permit applications, and prepare, review, and submit immigration forms, petitions, and supporting documentation to relevant government authorities.
• Interpret and apply immigration rules and requirements, advising clients on immigration processes, timelines, potential risks, and changes to applicable regulations and policies.
• Maintain accurate and organized case files, provide regular case updates, address client inquiries and concerns, and communicate effectively with clients, employees, government officials, and internal teams.
• Liaise with network offices, third-party providers, consulates, embassies, and immigration authorities to obtain current immigration information, monitor case progress, and resolve issues that arise throughout the immigration process.
• Support effective case and engagement management by accurately recording time, assisting with billing activities, maintaining commercial awareness, identifying potential scope changes, and using relevant tools and technology to improve service delivery.
• Support and train new or junior team members on case management, immigration processes, forms, and applications, while staying current on relevant immigration laws, regulations, policies, business trends, and applicable technology platforms.

Qualifications

• Experience supporting immigration cases and processes, preferably within corporate or business immigration.
• Knowledge of immigration processes, documentation, and applicable immigration rules and regulations.
• Experience preparing and reviewing immigration applications, forms, petitions, and supporting documentation.
• Ability to develop and maintain effective client relationships and communicate with corporate clients, employees, government authorities, and other stakeholders.
• Strong analytical, organizational, and verbal and written communication skills, with strong attention to detail.
• Ability to manage multiple cases and priorities, meet deadlines, and respond effectively to unexpected issues in a client-focused environment.
• Exposure to AI and emerging technologies, with the ability to leverage AI-enabled tools to enhance efficiency, support data-driven insights, and drive innovative solutions in a global service environment.
• Bachelor’s Degree in Law, International Relations, Business Administration, or a related field.

Additional Information

• This is a hybrid role based in Mexico City.
• We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.
• Please note, AI is used as part of the application process.