Retail Application Support Consultant F/M

VISEO; Ciudad de México; Hybrid; MXN 240,000 - 420,000; Full time

Benefits offered by this job

Medical insurance

Short-term / Long-term disability insurance

Generous vacation policy

Food/Luncheon vouchers

Food/Luncheon vouchers

Job summary

A leading digital solutions company in Mexico City is seeking a Support Consultant to oversee application maintenance for POS solutions. The ideal candidate will have 1 to 3 years of functional experience, preferably in retail, and strong technical skills including knowledge of SQL. This role offers a hybrid work model and various benefits including medical insurance and generous vacation policy. The candidate should possess excellent problem-solving abilities and interpersonal skills to enhance customer service.

Qualifications

• 1 to 3 years of functional experience with business applications or ERP.
• Fluent in English is required.
• A willingness to work in a hybrid role.
• Rigorous with a customer service mindset and strong interpersonal skills.
• Root-cause problem solving.
• Active listening and strong influencing skills.
• Professional and positive approach.
• Good collaboration and interpersonal skills.
• Self-motivated, self-sufficient, but also a team player.
• Assertive, adaptable, and creative.
• Willing to work in a hybrid role based in either Mexico City or Colombia.

Responsibilities

• Oversee application maintenance operations for POS solutions.
• Resolve incidents and manage improvement requests.
• Perform version updates and job monitoring.
• Preventive maintenance: perform version updates, monitor jobs, and non-regression tests, ensure ITSM and knowledge-management tools are used correctly, and manage incidents outside scope while organizing monitoring committees and driving improvement plans.

Skills

Problem solving

Technical skills

Customer service

Active listening

SQL language knowledge

Team collaboration

Job description

Responsibilities

After a training and support course, you will oversee application maintenance operations for the POS solution on behalf of one or more of our American customers. As a Support Consultant you will be responsible for:

• Corrective maintenance: resolution of incidents such as correction of a parameter setting, modification of a specific development, or searching for a workaround in case of blockage.
• Evolutionary maintenance: realization of improvement requests (new functionalities, automation).
• Preventive maintenance: version updates, job monitoring, and non-regression tests. You will ensure that procedures are respected and that ITSM and knowledge management tools are used correctly. You will also escape or transfer incidents and requests that are not within your scope of intervention, and manage the preparation and organization of monitoring committees while driving improvement plans.

Profile

• You have 1 to 3 years of functional experience acquired around a business application or an ERP, in BA or level 1 support, ideally in the retail sector.
• You wish to deepen your functional knowledge around POS and retail applications.
• You have good technical skills and know the SQL language.
• You are rigorous, have a sense of customer service, and possess good interpersonal skills.
• Problem solver with root cause identification skills.
• Active listening skills and strong influencing skills.
• Professional and positive approach.
• Good collaboration and interpersonal skills.
• Self‑motivated & self‑sufficient, but also a team player.
• Assertive, adaptable, and creative.
• You are willing to work in a hybrid role based in either Mexico City or Colombia.

Few travels to plan in Colombia or Mexico. Fluent English is required. Open to permanent or contractor positions.

Why become a VISEO Positive Digital Maker?

You will be part of our Digital Retail consultant WW community: the proximity between consultants and the human size of our organization will allow you to make your initiatives visible and easily share your projects. At the same time, the dynamism of the company and its perpetual growth will multiply your development opportunities. You will have many ways of increasing your skills and discovering new areas: training, certifications, Brown Bag Lunches, workshops, meet‑ups, meetings with experts, technical seminars, etc.

Benefits

• Salary range: based on your experience + advantages.
• Medical insurance.
• Short‑term / Long‑term disability insurance.
• Generous vacation policy (22 days paid vacation per year).
• Food/Luncheon vouchers.

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