Business Systems Analyst II

Resideo; Chihuahua; Hybrid; MXN 400,000 - 700,000; Full time

Job summary

Resideo is seeking a motivated Business Analyst to join our Digital Technology team, supporting web-based delivery in a global manufacturing setting. This role operates in a SAFe environment with multiple teams and focuses on bridging business stakeholders and technical teams to ensure clear requirements and timely delivery.

You will coordinate across ecommerce, middleware, and enterprise systems, driving clarity and dependency management while participating in PI planning and agile ceremonies

Qualifications

• Experience in SAFe or Agile environments with multiple teams.
• Hands-on Jira (epics, features, stories, backlog)
• Confluence for documentation and collaboration
• Draw.io for process flows and diagrams
• Experience across multi-system ecosystems including eCommerce and enterprise systems
• Ability to work with globally distributed teams
• Strong communication to influence without authority

Responsibilities

• Elicit, analyze, and document requirements with stakeholders.
• Translate needs into user stories, features, and epics in Jira.
• Ensure requirements are complete and testable, aligned to outcomes.
• Collaborate with cross-functional teams across geographies.
• Act as a key liaison ensuring understanding of requirements and dependencies.
• Participate in PI Planning, daily stand-ups, backlog refinement, sprint planning, and retrospectives.
• Manage dependencies to support parallel team execution and delivery timelines.
• Create and maintain process flows, system diagrams, and data mappings in Draw.io and Confluence.

Skills

Agile execution

Global teams

Requirement elicitation

Cross-functional liaison

Tools

Jira

Confluence

Draw.io

Shopify

Informatica

SAP CPI

React

SAP ERP

Salesforce SFDC

PIM

Job description

We are seeking a highly motivated and experienced Business Analyst to join our Digital Technology team supporting web-based application delivery across a global manufacturing organization. This role is critical in enabling scalable, high-quality digital solutions across a Scaled Agile Framework (SAFe) environment where multiple teams operate concurrently within Program Increments (PIs).

You will act as the bridge between business stakeholders and cross-functional technology teams, ensuring clarity of requirements, alignment of priorities, and successful delivery of innovative digital capabilities.

JOB DUTIES:

• Requirements & Analysis

• Partner with business stakeholders and SMEs to elicit, analyze, and document requirements across digital platforms.

• Translate business needs into clear, actionable user stories, features, and epics within Jira.

• Ensure requirements are complete, testable, and aligned to business outcomes.

• Cross-Functional Collaboration

• Collaborate with geographically distributed teams, including:

• Graphic Design

• Shopify (Web & Custom App Development)

• Middleware (Informatica, SAP CPI)

• React Front-End Development

• SAP ERP & Salesforce (SFDC)

• Product Information Management (PIM)

• Quality Assurance

• Act as a key liaison ensuring all teams understand requirements and dependencies.

• Agile Execution (SAFe)

• Actively participate in PI Planning, daily stand-ups, backlog refinement, sprint planning, and retrospectives .

• Support parallel team execution by managing dependencies and ensuring alignment across teams.

• Track progress and proactively identify risks or gaps impacting delivery timelines.

• Documentation & Visualization

• Create detailed process flows, system diagrams, and data mappings using Draw.io and Confluence.

• Maintain comprehensive documentation to support development, QA, and ongoing support teams.

• Quality & Delivery

• Partner closely with QA teams to ensure acceptance criteria are clear and test coverage is comprehensive .

• Validate that delivered solutions meet business intent and quality standards.

YOU MUST HAVE:

• Strong experience working in SAFe or Agile environments with multiple concurrent teams.

• Hands-on expertise with:

• Atlassian Jira (epics, features, stories, backlog management)

• Confluence (documentation and collaboration)

• Draw.io (process flows, architecture diagrams, data flows)

• Experience working across multi-system ecosystems , including eCommerce and enterprise systems.

• Ability to work with globally distributed teams across time zones.

• Strong communication skills with the ability to influence without authority .

WE VALUE:

• eCommerce platforms (especially Shopify )

• Middleware/integration platforms (e.g., Informatica, SAP CPI )

• Front-end technologies (e.g., React )

• Enterprise systems ( SAP ERP, Salesforce )

• Product Information Management (PIM)

• Highly proactive and self-driven

• Strong stakeholder management skills

• Comfortable chasing down information and driving clarity

• Detail-oriented with strong analytical thinking

• Ability to thrive in a fast-paced, complex delivery environment

WHAT’S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.

• A collaborative and inclusive work environment where your contributions are valued.

• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.

• Access to cutting-edge tools, resources, and a supportive team to help you excel.

• The chance to work with a global, innovative company shaping the future in its industry.

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Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.

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At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to"The EEO is the Law" poster,"EEO is the Law" Supplement Posterand thePay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer toRecruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please useContact Usform for assistance.