Residential Services & Owner Relations Coordinator

fourseasons; Punta Mita; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Training & development

Discount on stays

Dry cleaning for uniforms

Employee meals

Descripción de la vacante

Four Seasons Punta Mita is seeking a dedicated Owner Services Associate to provide personalised service to Villa and Residence Owners. You will manage communications, reservations, and special requests, coordinating arrivals and departures to ensure an exceptional owner experience.

Maintain owner profiles, oversee property maintenance, and resolve inquiries with hospitality excellence. Work closely with resort departments and adhere to Four Seasons standards.

Responsabilidades

• Provide personalized service and support to Villa and Residence Owners.
• Manage owner communications, reservations, and special requests.
• Coordinate arrivals, departures, and owner-related services.
• Maintain accurate and up-to-date owner profiles, preferences, and records.
• Oversee the proper execution of property maintenance and HOA services.
• Resolve owner inquiries and service-related matters with exceptional hospitality.
• Collaborate with resort departments to ensure a seamless owner experience.
• Comply with Four Seasons policies, procedures, and service standards.

Descripción del empleo

Four Seasons Punta Mita is seeking a dedicated Owner Services Associate to provide personalised service to Villa and Residence Owners. You will manage communications, reservations, and special requests, coordinating arrivals and departures to ensure an exceptional owner experience.

Maintain owner profiles, oversee property maintenance, and resolve inquiries with hospitality excellence. Work closely with resort departments and adhere to Four Seasons standards.