Maintenance Coordinator

Marshall Reddick Real Estate; México; Remote; MXN 205,114 - 307,671; Part time

Benefits offered by this job

Bonus Pay: U.S. Holidays + Time Off

Job summary

A leading real estate investment firm is seeking a customer service professional to join their Property Management division remotely in Mexico. The successful candidate will handle maintenance requests, coordinate with vendors, and communicate with landlords. Ideal candidates will have strong communication skills, experience in property management, and proficiency in English and Spanish. This position offers an hourly rate of $8.00 to $12.00 USD and the flexibility of remote work.

Qualifications

• Experience using property management software; experience with AppFolio is a plus.
• Personal laptop/computer, high-speed internet and home office space.
• Experience working on a team with daily communication.

Responsibilities

• Respond to all tenant maintenance requests.
• Contact, coordinate and dispatch vendors to properties.
• Prepare move-in/move-out reports.

Skills

Fluent in English

Fluent in Spanish

Customer service experience

Property management experience

Tools

AppFolio

CRM software

Job description

We are Marshall Reddick Real Estate, a fast‑paced, software‑centered, full‑service residential real estate investment firm. We offer brokerage, property management, private lending and investment funds across CA, TX, FL and TN. Founded in 1979, our mission is to connect clients to financial independence through education, mentorship and a trusted system for buying, selling and managing real estate and mortgages nationwide.

No phone calls or emails from recruiters or employment agencies. Do not contact us with unsolicited services or offers. All candidates must apply directly.

Opportunity

We are seeking a self‑starting, reliable customer service professional who will make an immediate impact in our Property Management division. The role is to handle and filter all incoming maintenance requests through AppFolio, communicate with vendors, and ensure requests are resolved in a timely manner. The candidate will be a quick learner, proactive, able to take direction and show initiative, with excellent organization and time‑management skills to exceed expectations for tenants, owners and vendors. Communication with landlords regarding property status may be required.

Location: Remote – Mexico (Mexico City, Guadalajara or Monterrey)

Shifts: Monday – Friday, 8:30 am – 5:30 pm CDT

Hourly Rate: $8.00 – $12.00 USD

Bonus Pay: U.S. Holidays + Time Off

What You’ll Do

• Respond to all tenant maintenance requests
• Contact, coordinate and dispatch vendors to properties
• Communicate with landlords to obtain approval for make‑ready or maintenance repairs
• Work closely with Maintenance Managers to maintain a vendor list
• Onboard new vendors, obtain documentation and set up portal access
• Prepare move‑in/move‑out reports
• Be available for on‑call emergency rotation

Qualifications

• Fluent in English and Spanish, both written and verbal
• Personal laptop/computer, high‑speed internet and home office space
• Experience using property management software; experience with AppFolio is a plus
• Property management experience
• Customer service experience
• Experience working on a team with daily communication

What Sets You Apart

• Customer service mindset and positive attitude
• Ability to learn quickly
• Highly self‑motivated and willing to put forth extra effort consistently
• Passion for real estate and motivation to learn
• Experience with CRM software; SuiteCRM is a huge plus

We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.