Representative Quality

American Express; Ciudad de México; Hybrid; MXN 420,000 - 620,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Well-being benefits

Flexible working model

Job summary

American Express is seeking a collaborative GPS Quality professional to perform daily quality reviews, coach team members, and partner with stakeholders to ensure process compliance and customer excellence. The role covers the Americas region and requires English and Japanese language proficiency.

You will drive calibration, trend analysis, and continuous improvement while fostering an empathetic, solution-oriented environment that supports team growth and high-quality outcomes.

Qualifications

• The successful candidate needs to be an organized, energetic individual with well-developed communication skills.
• A high level of numeracy and analytical skills is required
• Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
• Ability to identify, gather and analyze complex information
• High level of customer focus with excellent problem-solving skills
• Ability to organize and manage deadlines, adapting your time to changing priorities in order to meet the needs of the department
• Ability to work as part of a team ensuring team goals are achieved

Responsibilities

• Perform daily quality reviews for GPS processes in the Americas region
• Ensure alignment with documented procedures and compliance standards
• Provide timely, clear, and constructive feedback to peers and business partners
• Communicate observations with empathy and a solution-oriented mindset
• Support calibration sessions and help strengthen team alignment
• Partner with leadership to support coaching, trend analysis, and process improvement
• Build strong relationships within the team and with cross-functional stakeholders
• Foster an environment where collaboration and adaptability are part of everyday work
• Take initiative to identify opportunities that enhance both quality and team dynamics

Skills

Organized

Energetic

Communication skills

Numeracy

Analytical skills

Attention to detail

Customer focus

Problem solving

Deadline management

Team player

Job description

Job Description

We are looking for someone who is not only detail-oriented and analytical, but also empathetic, adaptable, and able to thrive in collaborative environments. You will be a key contributor to the success of the GPS Quality team by ensuring process compliance, identifying improvement opportunities, and helping others grow through feedback and partnership. As part of this role, you'll be reviewing operational transactions, coaching team members through quality insights, and working closely with stakeholders to ensure customer and business needs are met with excellence.

Job Description

We are looking for someone who is not only detail-oriented and analytical, but also empathetic, adaptable, and able to thrive in collaborative environments. You will be a key contributor to the success of the GPS Quality team by ensuring process compliance, identifying improvement opportunities, and helping others grow through feedback and partnership. As part of this role, you'll be reviewing operational transactions, coaching team members through quality insights, and working closely with stakeholders to ensure customer and business needs are met with excellence.

For EMEA & APAC including the Japan Market.

Language Requirements

Advanced level of English & Japanese Language JLPT N3

Responsibilities

Perform daily quality reviews for GPS processes in the Americas region

• Ensure alignment with documented procedures and compliance standards
• Provide timely, clear, and constructive feedback to peers and business partners
• Communicate observations with empathy and a solution-oriented mindset
• Support calibration sessions and help strengthen team alignment
• Partner with leadership to support coaching, trend analysis, and process improvement
• Build strong relationships within the team and with cross-functional stakeholders
• Foster an environment where collaboration and adaptability are part of everyday work
• Take initiative to identify opportunities that enhance both quality and team dynamics

Qualifications

Language Requirements

Advanced level of English & Japanese Language JLPT N3

• The successful candidate needs to be an organized, energetic individual with well-developed communication skills.
• A high level of numeracy and analytical skills is required
• Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
• Ability to identify, gather and analyze complex information
• High level of customer focus with excellent problem-solving skills
• Ability to organize and manage deadlines, adapting your time to changing priorities in order to meet the needs of the department
• Ability to work as part of a team ensuring team goals are achieved

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.