Global GPS Quality Coach (EN/JP)

American Express; Ciudad de México; Hybrid; MXN 420,000 - 620,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Well-being benefits

Flexible working model

Job summary

American Express is seeking a collaborative GPS Quality professional to perform daily quality reviews, coach team members, and partner with stakeholders to ensure process compliance and customer excellence. The role covers the Americas region and requires English and Japanese language proficiency.

You will drive calibration, trend analysis, and continuous improvement while fostering an empathetic, solution-oriented environment that supports team growth and high-quality outcomes.

Qualifications

• The successful candidate needs to be an organized, energetic individual with well-developed communication skills.
• A high level of numeracy and analytical skills is required
• Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
• Ability to identify, gather and analyze complex information
• High level of customer focus with excellent problem-solving skills
• Ability to organize and manage deadlines, adapting your time to changing priorities in order to meet the needs of the department
• Ability to work as part of a team ensuring team goals are achieved

Responsibilities

• Perform daily quality reviews for GPS processes in the Americas region
• Ensure alignment with documented procedures and compliance standards
• Provide timely, clear, and constructive feedback to peers and business partners
• Communicate observations with empathy and a solution-oriented mindset
• Support calibration sessions and help strengthen team alignment
• Partner with leadership to support coaching, trend analysis, and process improvement
• Build strong relationships within the team and with cross-functional stakeholders
• Foster an environment where collaboration and adaptability are part of everyday work
• Take initiative to identify opportunities that enhance both quality and team dynamics

Skills

Organized

Energetic

Communication skills

Numeracy

Analytical skills

Attention to detail

Customer focus

Problem solving

Deadline management

Team player

Job description

American Express is seeking a collaborative GPS Quality professional to perform daily quality reviews, coach team members, and partner with stakeholders to ensure process compliance and customer excellence. The role covers the Americas region and requires English and Japanese language proficiency.

You will drive calibration, trend analysis, and continuous improvement while fostering an empathetic, solution-oriented environment that supports team growth and high-quality outcomes.