Customer Quality Engineer

City of Shakopee, MN; México; A distancia; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental & vision plans

401(k)

Tuition reimbursement

Parental leave

Descripción de la vacante

Emerson seeks a Customer Quality Engineer to ensure customer satisfaction by managing complaints, RMAs, and corrective actions. You will lead root cause analyses, coordinate cross-functional teams, and monitor quality KPIs to drive continuous improvement.

You will support customer audits, present quality reports to management, and ensure compliance with CSRs and standards. Strong communication and leadership are essential for success.

Formación

• + 5 years of relevant work experience.
• Bachelor's degree in engineering.
• Fluent in English.
• Customer Complaint Management.
• Problem-solving methodologies (8D, 5 Whys, Ishikawa, A3, DMAIC).
• Root Cause Analysis (RCA) and corrective action validation.
• Return Material Authorization (RMA) process management.
• Quality Core Tools: APQP, PPAP, PFMEA, Control Plan, and MSA.
• Engineering drawing interpretation, GD&T, and customer specifications.
• Statistical analysis and quality KPI management.
• Knowledge of IATF 16949, ISO 9001, and CSRs.
• Proficiency in ERP systems, databases, and customer complaint tracking tools.
• Lean Manufacturing and Six Sigma methodologies.
• Ability to interact with customers and manage conflict professionally.
• Executive-level presentation of quality results and reports.
• Negotiation and objection-handling skills.

Responsabilidades

• Manage customer complaints, RMAs, and quality-related escalations.
• Lead root cause investigations and corrective actions.
• Coordinate cross-functional teams to contain issues and prevent recurrence.
• Monitor and communicate customer quality KPIs.
• Ensure compliance with customer requirements and standards.
• Support customer audits and quality reviews.
• Maintain communication with customers on investigations and actions.
• Prepare and present quality reports and improvement plans.
• Drive customer satisfaction through proactive quality management.

Conocimientos

Customer complaint management

Root cause analysis

8D & 5 Whys

Ishikawa & DMAIC

RMA process management

Quality KPI management

GD&T & drawing interpretation

IATF16949/ISO9001 knowledge

ERP systems

Problem solving

Conflict management

Executive-level reporting

Educación

Bachelor's degree in engineering

Herramientas

ERP systems

Customer complaint tracking tools

Quality management software

Descripción del empleo

In This Role, Your Responsibilities Will Be: The Customer Quality Engineer is responsible for ensuring customer satisfaction by managing and resolving quality-related issues, including customer complaints, returned material analysis (RMA), corrective and preventive actions and customer quality performance metrics. This role serves as the primary interface between customers and internal teams on quality matters, driving effective problem-solving and continuous improvement initiatives.

Who You Are:

• Manage customer complaints, RMAs, and quality-related escalations through effective resolution and closure.
• Lead root cause investigations and implement corrective and preventive actions using structured problem-solving methodologies.
• Coordinate cross-functional teams to contain issues, resolve customer concerns, and prevent recurrence.
• Monitor and communicate customer quality KPIs, including complaints, response times, returns, and cost of poor quality.
• Ensure compliance with customer-specific requirements, quality standards, and corporate procedures.
• Support customer audits, quality reviews, and continuous improvement initiatives.
• Maintain effective communication with customers regarding quality performance, investigations, and corrective actions.
• Prepare and present quality reports, performance metrics, and improvement plans to management.
• Drive customer satisfaction through proactive quality management and continuous improvement efforts.

For This Role, You Will Need:

• + 5 years of relevant work experience
• Bachelor's degree in engineering
• Fluent in English
• Customer Compliant Management
• Problem-solving methodologies (8D, 5 Whys, Ishikawa, A3, DMAIC).
• Root Cause Analysis (RCA) and corrective action validation.
• Return Material Authorization (RMA) process management.
• Quality Core Tools: APQP, PPAP, PFMEA, Control Plan, and MSA.
• Engineering drawing interpretation, GD&T, and customer specifications.
• Statistical analysis and quality KPI management.
• Knowledge of IATF 16949, ISO 9001, and Customer-Specific Requirements (CSRs).
• Proficiency in ERP systems, databases, and customer complaint tracking tools.
• Lean Manufacturing and Six Sigma methodologies.
• Ability to interact with customers and manage conflict situations professionally.
• Executive-level presentation of quality results and reports.
• Negotiation and objection-handling skills.

Preferred Qualifications That Set You Apart:

• Customer Focus
• Problem Solving and Analytical Thinking
• Communication and Influencing Skills
• Continuous Improvement Mindset
• Project Management
• Teamwork and Collaboration
• Results Orientation

Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave