Representante de Soporte Técnico Remoto Proactivo

Bigbola Casinos; Tuxpan; À distance; MXN 240 000 - 360 000; Plein temps

Résumé du poste

Bigbola Casinos is seeking a skilled Representante de Servicio al Cliente Remoto - Soporte Técnico to join a fully remote team in Mexico. The role focuses on delivering high-quality technical assistance, guiding users, and ensuring a seamless software experience from a home office.

Ideal candidates will troubleshoot issues, communicate clearly, and proactively address customer needs while maintaining thorough records and contributing to knowledge base improvements.

Qualifications

• Experience in technical support or customer service, preferably with software.

Responsabilités

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues.
• Guide customers through product features and troubleshooting steps.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate records of customer interactions and issues.
• Contribute to knowledge base development and maintenance.
• Identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction with timely resolutions.
• Adhere to SLAs and support policies.
• Collaborate with team to share knowledge and improve processes.

Connaissances

Customer service

Technical support

Software troubleshooting

Communication

Outils

CRM software

Helpdesk tools

Description du poste

Bigbola Casinos is seeking a skilled Representante de Servicio al Cliente Remoto - Soporte Técnico to join a fully remote team in Mexico. The role focuses on delivering high-quality technical assistance, guiding users, and ensuring a seamless software experience from a home office.

Ideal candidates will troubleshoot issues, communicate clearly, and proactively address customer needs while maintaining thorough records and contributing to knowledge base improvements.