Mesero Proactivo - Propinas Diarias Y Servicio Al Cliente

Bigbola Casinos; Tuxpan; Remote; MXN 240,000 - 360,000; Full time

Job summary

Bigbola Casinos is seeking a skilled Representante de Servicio al Cliente Remoto - Soporte Técnico to join a fully remote team in Mexico. The role focuses on delivering high-quality technical assistance, guiding users, and ensuring a seamless software experience from a home office.

Ideal candidates will troubleshoot issues, communicate clearly, and proactively address customer needs while maintaining thorough records and contributing to knowledge base improvements.

Qualifications

• Experience in technical support or customer service, preferably with software.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues.
• Guide customers through product features and troubleshooting steps.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate records of customer interactions and issues.
• Contribute to knowledge base development and maintenance.
• Identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction with timely resolutions.
• Adhere to SLAs and support policies.
• Collaborate with team to share knowledge and improve processes.

Skills

Customer service

Technical support

Software troubleshooting

Communication

Tools

CRM software

Helpdesk tools

Job description

Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

About the Role

Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

Key Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues efficiently and effectively.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate and detailed records of customer interactions and technical issues.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering timely and accurate resolutions.
• Adhere to service level agreements (SLAs) and company support policies.
• Collaborate with team members to share knowledge and improve support processes.

Requirements

• Proven experience in technical support or customer service role, preferably with software