Representante de Atención al Cliente en Tijuana

Placements24; Tijuana; Hybrid; MXN 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Remote training

Career advancement

Work from home

Team-building activities

Online learning resources

Job summary

WhatJobs Direct is seeking a compassionate and articulate Representante de Atención al Cliente for our remote team, servicing customers nationwide from Tijuana, Baja California.

This entry-level role emphasizes empathy, clear communication, and problem-solving while you support clients remotely.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Excellent verbal and written communication in Spanish and English is a plus.
• Strong listening and empathy skills with a customer-first mindset.
• Proficiency with computers and common software applications.
• Ability to multitask and manage time effectively in a remote setting.
• Dedicated home office with reliable high-speed internet.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide information about products and services and guide customers to best solutions.
• Resolve customer complaints with empathy and efficiency.
• Process orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback and report trends to improve services.

Skills

Verbal communication

Written communication

Active listening

Empathy

Multitasking

Remote work readiness

Education

High school diploma

Some college coursework

Tools

Common software applications

Job description

About the Role

Our client, WhatJobs Direct , is seeking a compassionate and articulate Representante de Atención al Cliente to join their remote team, servicing customers nationwide from their operational hub in Tijuana, Baja California . This is an excellent opportunity for recent graduates who possess strong interpersonal skills and a dedication to providing exceptional customer experiences. As a remote-first role, you'll leverage communication technologies to support clients effectively. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction. We are looking for individuals who are patient, empathetic, and have a knack for clear communication. This position is perfect for those starting their careers, offering valuable experience in customer service, communication, and problem-solving, all within the dynamic environment that the tech industry in Tijuana inspires, even when working remotely.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat channels promptly and professionally.
• Provide information about products and services, guiding customers to the best solutions.
• Resolve customer complaints and issues with empathy and efficiency.
• Process orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Identify and elevate priority issues to the appropriate departments.
• Gather customer feedback and report on trends to improve services.
• Adhere to company policies and procedures in all customer interactions.

Requirements

• High school diploma or equivalent; some college coursework preferred.
• Excellent verbal and written communication skills in Spanish.
• Strong active listening and empathy skills.
• Proficiency with computers and common software applications.
• Ability to multitask and manage time effectively in a remote setting.
• A dedicated home office space with reliable high-speed internet.
• Previous customer service experience is a plus but not required.
• Positive attitude and a strong desire to help others.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive remote training program.
• Opportunities for advancement into supervisory or specialized roles.
• Work from the comfort of your home, eliminating commute time.
• Supportive remote team environment and regular virtual team-building activities.
• Access to online learning resources and skill development tools.
• Contribution to a growing company with a focus on customer satisfaction.