Repair Operations Leader: Electronics & Logistics

Ingenico; Naucalpan de Juárez; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Ingenico is seeking an Operations Manager to lead the Repair Service Center operations, overseeing diagnosis, repair, refurbishment, testing, and quality assurance of payment devices. The role ensures inventory control, spare parts availability, and efficient warehouse and reverse logistics processes.

Onsite at the Mexico City area, with collaboration across Quality, Engineering, Supply Chain, and Customer Service teams.

Formación

• Bachelor’s degree in Engineering, Supply Chain, Operations, Business, or related field.
• 7+ years of experience in technical service, manufacturing, logistics, warehouse, or supply chain operations.
• 3+ years of leadership experience with responsibility for operational performance.

Responsabilidades

• Lead Repair Operations: Manage all repair center activities including troubleshooting, diagnostics, repair, refurbishment, software configuration, testing, quality validation, and service delivery for payment terminals and related devices.
• Drive Operational Performance: Ensure achievement of SLAs, turnaround time (TAT), quality, productivity, throughput, cost, and customer satisfaction objectives across repair and logistics operations.
• Manage Warehouse and Inventory Operations: Oversee warehouse activities including receiving, storage, inventory control, spare parts management, picking, shipping, and reverse logistics.
• Lead and Develop Teams: Coach, mentor, and develop repair technicians, warehouse personnel, and support staff.
• Ensure Quality, Compliance, and Security: Maintain compliance with policies, regulatory requirements, quality standards, safety regulations, and inventory control procedures.
• Manage Spare Parts and Asset Control: Forecasting, inventory planning, consumption monitoring, cycle counts, and spare parts availability.
• Collaborate with Cross-Functional Stakeholders: Partner with Engineering, Product Management, Quality, Supply Chain, Customer Service, Procurement, Finance, and Regional Leadership.
• Drive Continuous Improvement Initiatives: Lead Lean, Six Sigma, automation, digitalization, and process optimization projects.

Conocimientos

Electronics repair

Leadership

Stakeholder management

Lean Six Sigma

Analytical skills

Project management

Problem solving

Communication

Educación

Bachelor’s degree in Engineering / Supply Chain / Operations / Business

Herramientas

SAP

Oracle

Microsoft Dynamics

Descripción del empleo

Ingenico is seeking an Operations Manager to lead the Repair Service Center operations, overseeing diagnosis, repair, refurbishment, testing, and quality assurance of payment devices. The role ensures inventory control, spare parts availability, and efficient warehouse and reverse logistics processes.

Onsite at the Mexico City area, with collaboration across Quality, Engineering, Supply Chain, and Customer Service teams.