Field Service Operations & Logistics Specialist

Robert Bosch Group; Cuautitlán Izcalli; Vor Ort; MXN 223.000 - 357.000; Vollzeit

Zusammenfassung

Robert Bosch Group is seeking a Repair & Field Service Operations Assistant in Mexico. You will create and manage sales orders, enter equipment into internal systems, and coordinate spare parts procurement for repairs.

You will generate quotes, process POs in SAP, and handle invoicing for internal and external services. You will also oversee training-related service orders, REMAN requisitions, and warranty claim finalization with headquarters.

Qualifikationen

• Experience in coordinating service operations and administration.
• Ability to generate reports and analyze data to support decisions.
• Strong customer service orientation and communication skills.

Aufgaben

• Create RGA and SO (Sales Orders) and enter equipment into the internal service process.
• Enter POs into the SAP system and generate repair quotes.
• Create requisitions and/or work orders for spare parts and consumables.
• Physically receive spare parts and consumables and check chemical availability.
• Report status of orders to customers and vendors and process invoices.
• Process equipment exports and maintain equipment status file.
• Manage service orders for completed training courses and ensure REMAN requisitions are handled.
• Calculate repair prices when not listed and finalize warranty claims with headquarters.
• Coordinate logistics for training courses and prepare quotes for international clients.
• Handle WIP follow-up, resolve backorders, and address environmental aspects in operations.
• Identify risks and opportunities in the area and contribute to continuous improvement programs.

Kenntnisse

Service operations

Reporting & analysis

Customer service

Industry knowledge

Communication

Problem solving

Teamwork

Ownership & accountability

Jobbeschreibung

Robert Bosch Group is seeking a Repair & Field Service Operations Assistant in Mexico. You will create and manage sales orders, enter equipment into internal systems, and coordinate spare parts procurement for repairs.

You will generate quotes, process POs in SAP, and handle invoicing for internal and external services. You will also oversee training-related service orders, REMAN requisitions, and warranty claim finalization with headquarters.