Remote Travel Support Specialist | Flexible Hours

Consultwithtray; Puebla de Zaragoza; Presencial; MXN 167.000 - 257.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work-from-home flexibility

Flexible hours

Training and mentorship

Growth opportunities within a growing旅

Descripción de la vacante

Consultwithtray is seeking a Travel Customer Service Representative to support clients remotely through every travel stage, from booking to post-trip follow-up. You will be the voice of the team, handling inquiries, resolving issues, and ensuring travelers feel informed and cared for.

This fully remote role offers flexible hours and comprehensive training from day one, with no prior travel industry experience required. Join a growing team and help deliver excellent service to travelers worldwide.

Formación

• Customer-first mindset with strong communication skills.
• Experience in customer support or hospitality is a plus.
• Comfortable navigating online systems and digital booking tools.
• Reliable, organized, and able to multitask in a fast-paced environment.

Responsabilidades

• Respond to client inquiries via email, phone, and messaging systems.
• Process itinerary changes, cancellations, and special travel accommodations.
• Provide accurate guidance on travel requirements and agency policies.
• Conduct proactive check-ins with clients ahead of travel dates.
• Efficiently manage and resolve customer concerns with professionalism.

Conocimientos

Customer service

Communication

Multitasking

Digital literacy

Herramientas

Online booking tools

CRM systems

Descripción del empleo

Consultwithtray is seeking a Travel Customer Service Representative to support clients remotely through every travel stage, from booking to post-trip follow-up. You will be the voice of the team, handling inquiries, resolving issues, and ensuring travelers feel informed and cared for.

This fully remote role offers flexible hours and comprehensive training from day one, with no prior travel industry experience required. Join a growing team and help deliver excellent service to travelers worldwide.