Remote Travel Support Specialist

Consultwithtray; Monterrey; Presencial; MXN 246.000 - 379.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work-from-home flexibility

Flexible hours

Training and mentorship

Travel discounts

Growth opportunities

Descripción de la vacante

Consultwithtray is seeking a dedicated Customer Representative – Travel to support clients from inquiry to final booking and beyond in a fully remote role. You'll handle questions, manage bookings, and deliver a consistently professional experience.

Ideal candidates are customer-focused, organized, and comfortable using online booking tools. No prior travel industry experience required, with training provided from day one and flexible scheduling to fit your life.

Formación

• Customer-first mindset with strong communication.
• Experience in customer support, hospitality, or tourism preferred.
• Reliable, organized, and capable of multitasking.
• Comfortable navigating online systems and digital booking tools.
• Genuine commitment to delivering excellent client service.

Responsabilidades

• Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service.
• Manage bookings for flights, hotels, tours, and transportation accurately and efficiently.
• Offer personalized travel recommendations based on each client's preferences and needs.
• Address customer concerns and complaints promptly with a solutions-focused approach.
• Process booking documentation and maintain accurate client records.
• Build and maintain long-term client relationships to support satisfaction and retention.
• Stay current on travel trends, industry updates, and supplier offerings to better serve clients.

Conocimientos

Customer service

Communication

Multitasking

Hospitality

Herramientas

CRM software

Booking platforms

Descripción del empleo

Consultwithtray is seeking a dedicated Customer Representative – Travel to support clients from inquiry to final booking and beyond in a fully remote role. You'll handle questions, manage bookings, and deliver a consistently professional experience.

Ideal candidates are customer-focused, organized, and comfortable using online booking tools. No prior travel industry experience required, with training provided from day one and flexible scheduling to fit your life.