Remote Tier 1 Tech Support Specialist

Turnitin

México

Hybrid

MXN 201,000 - 312,000

Full time

14 days+

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Benefits offered by this job

Remote-first culture

Health care coverage

Education reimbursement

Competitive paid time off

Self-care days

National holidays

Monthly wellness reimbursement

Retirement plan with match

Job summary

Turnitin is seeking a Technical Support Representative, Tier 1, for a Mexico Remote role. You will help resolve technical and non-technical queries, support product lines via email, and coordinate with engineering for issues and releases.

A Bachelor’s degree or equivalent customer support experience is required. This is a full-time, remote-first position with a strong emphasis on problem-solving, communication, and delivering high-quality support to a global user base.

Qualifications

Bachelor’s degree or equivalent experience in a customer support role.
Ability to work in a fast-paced environment, manage multiple projects, set priorities, and work independently.
Knowledge of Windows, macOS, and Linux operating systems.
Strong knowledge of Microsoft Office products.
Excellent planning and organizational skills.
Ability to handle sensitive and confidential material with good judgment.
Willingness to work weekends and varying hours.
Familiarity with learning management systems such as Blackboard, Moodle, Canvas or D2L.
Broad understanding of web technologies and SaaS offerings.

Responsibilities

Proactively support Turnitin products via email, and occasionally phone and live chat, ensuring issue resolution.
Coordinate with Engineering and Product Management on product issues and releases.
Develop positive customer relationships and professional relationships with colleagues.
Assist in translating, maintaining, and updating technical product documentation.