Remote IT Helpdesk Technician (Entry Level)

Hired Remoteli; Ciudad de México; A distancia; MXN 720.331 - 1.080.496; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay in US dollars

Additional Compensation for Extra Hours

Opportunity to grow

Time-off flexibility

Descripción de la vacante

A leading recruitment agency is seeking a Fast Team IT Technician to provide remote support to clients, assisting with technical issues via phone, chat, and email. The ideal candidate will possess strong problem-solving skills along with excellent communication abilities. Responsibilities include IT support for workstations and servers, maintaining system documentation, and delivering exceptional customer service. This position offers competitive pay in US dollars, additional compensation for extra hours, and time-off flexibility.

Formación

• Strong interpersonal skills and effective communication are essential.
• Excellent multitasking skills in rapidly changing environments are required.
• Ability to diagnose technical issues and provide efficient solutions is a must.

Responsabilidades

• Provide first-level support for service requests and resolve technology-related issues.
• Deliver remote IT support including Windows servers and Active Directory.
• Maintain and update system documentation using ConnectWise and IT Glue.

Conocimientos

Customer-centric approach

Effective communication

Problem-solving skills

Multitasking

Educación

A+ or other relevant certification

Herramientas

Microsoft Workspace

ConnectWise

BambooHR

IT Glue

Descripción del empleo

A leading recruitment agency is seeking a Fast Team IT Technician to provide remote support to clients, assisting with technical issues via phone, chat, and email. The ideal candidate will possess strong problem-solving skills along with excellent communication abilities. Responsibilities include IT support for workstations and servers, maintaining system documentation, and delivering exceptional customer service. This position offers competitive pay in US dollars, additional compensation for extra hours, and time-off flexibility.