Remote T3 Support Engineer - Backend & SQL Expert

Supportyourapp-1; Tijuana; A distancia; MXN 1.098.000 - 1.647.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote from EU

USD compensation

International team

Referral rewards

Work-life balance

Leadership development

Descripción de la vacante

SupportYourApp is seeking a T3 Support Engineer to join a global Intelligent Support-as-a-Service team. You will troubleshoot backend issues, analyze logs, run queries on production databases, and implement small fixes across web apps and APIs while keeping customers informed.

You will work in a multilingual environment, with a remote-friendly setup for EU-based operations and a strong emphasis on clear documentation, incident tracking, and knowledge-base enrichment.

Formación

• Excellent English skills (C1) for both spoken and written.

Responsabilidades

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs, error traces, and metrics to identify root causes.
• Query production databases (read-only) to validate data-related issues.
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches.
• Escalate complex issues to Engineering with clear documentation and findings.
• Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes.
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations.
• Maintain deep understanding of client solutions and meet KPI.

Conocimientos

SQL

English (C1)

Technical Support

SRE

Code-reading

PHP/JS/TS

AWS

Sentry

Grafana

Communication

Analytical thinking

Herramientas

GraphQL

REST API

ClickHouse

BigQuery

Descripción del empleo

SupportYourApp is seeking a T3 Support Engineer to join a global Intelligent Support-as-a-Service team. You will troubleshoot backend issues, analyze logs, run queries on production databases, and implement small fixes across web apps and APIs while keeping customers informed.

You will work in a multilingual environment, with a remote-friendly setup for EU-based operations and a strong emphasis on clear documentation, incident tracking, and knowledge-base enrichment.