Remote Systems Engineer I – Grow Your Infrastructure Career

Dyopath; Monterrey; A distancia; MXN 279.000 - 324.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major medical insurance for you and/or

Life insurance

Quarterly bonus opportunity

12 vacation days after the first year

Anniversary bonus

Ergonomic chair

Monthly internet/electricity stipend

Descripción de la vacante

DYOPATH is seeking a Systems Engineer I to support client environments, monitor servers, manage access, and resolve connectivity issues while delivering dependable technology services.

In this remote role based in Mexico, you will create and maintain user accounts and permissions, deploy software, apply patches, conduct backups, and assist with communications hardware installations. Strong customer service and English proficiency are required.

Formación

• Associate degree required.
• Two years of experience in a networking or related technical field.
• Bachelor’s degree in information technology is preferred.

Responsabilidades

• Create and maintain user accounts, security access, and permissions for client workgroups and domains.
• Monitor client servers to identify performance concerns and troubleshoot issues.
• Install and update server software, apply patches, and remove unused software.
• Conduct backups and preventative maintenance for client systems.
• Respond to user connectivity concerns and resolve issues within the scope of the role.
• Escalate complex problems to a higher-level engineer.

Conocimientos

Customer-first communication

Service quality focus

Multi-tasking

Independent & collaborative

English proficiency

Educación

Associate degree

Bachelor’s degree in Information Technology (preferred)

Herramientas

A+ certification

OEM equipment certifications

Microsoft certifications

ASTEA familiarity

Descripción del empleo

DYOPATH is seeking a Systems Engineer I to support client environments, monitor servers, manage access, and resolve connectivity issues while delivering dependable technology services.

In this remote role based in Mexico, you will create and maintain user accounts and permissions, deploy software, apply patches, conduct backups, and assist with communications hardware installations. Strong customer service and English proficiency are required.