Remote Systems Engineer I — Build Your Infrastructure Career

Dyopath; México; Remote; MXN 279,000 - 324,000; Full time

Benefits offered by this job

Major medical insurance for you and in

Quarterly bonus opportunity

Maternity and paternity time off

Ergonomic chair

Monthly internet stipend

Job summary

DYOPATH is seeking a Systems Engineer I to support client environments across software and hardware platforms. The role emphasizes server monitoring, access control, and reliable connectivity, with a focus on customer service and clear communication.

You will work remotely for clients, maintaining systems, applying patches, and performing preventative maintenance while collaborating with the NOC supervisor to ensure consistent operation and satisfaction.

Qualifications

• Associate degree required.
• Two years of experience in networking or related technical field.
• Bachelor’s degree in IT preferred.

Responsibilities

• Create and maintain user accounts, security access, and permissions for client workgroups and domains.
• Maintain familiarity with client hardware and operating systems.
• Monitor servers to identify performance concerns and troubleshoot issues.
• Install new server software, apply security patches, update existing applications, and remove unused software.
• Conduct backups and preventative maintenance for client systems.
• Respond to user connectivity concerns and resolve issues within the scope of the role.
• Escalate more complex technical problems to a higher-level engineer.
• Teach users how to operate equipment and use supported technology effectively.
• Assist with communications hardware installations and minor equipment repairs as part of training and development.
• Communicate clearly with leaders, teammates, and customers.
• Help build strong customer relationships and high levels of satisfaction.

Skills

Customer service

Server monitoring

Access management

Troubleshooting

Windows & Linux

Technical documentation

Communication

Independent work

Remote support

Education

Associate degree

Bachelor’s degree preferred

Tools

ASTEA

Job description

DYOPATH is seeking a Systems Engineer I to support client environments across software and hardware platforms. The role emphasizes server monitoring, access control, and reliable connectivity, with a focus on customer service and clear communication.

You will work remotely for clients, maintaining systems, applying patches, and performing preventative maintenance while collaborating with the NOC supervisor to ensure consistent operation and satisfaction.