Systems Engineer I

Dyopath; Monterrey; Remote; MXN 279,000 - 324,000; Full time

Benefits offered by this job

Major medical insurance for you and/or

Life insurance

Quarterly bonus opportunity

12 vacation days after the first year

Anniversary bonus

Ergonomic chair

Monthly internet/electricity stipend

Job summary

DYOPATH is seeking a Systems Engineer I to support client environments, monitor servers, manage access, and resolve connectivity issues while delivering dependable technology services.

In this remote role based in Mexico, you will create and maintain user accounts and permissions, deploy software, apply patches, conduct backups, and assist with communications hardware installations. Strong customer service and English proficiency are required.

Qualifications

• Associate degree required.
• Two years of experience in a networking or related technical field.
• Bachelor’s degree in information technology is preferred.

Responsibilities

• Create and maintain user accounts, security access, and permissions for client workgroups and domains.
• Monitor client servers to identify performance concerns and troubleshoot issues.
• Install and update server software, apply patches, and remove unused software.
• Conduct backups and preventative maintenance for client systems.
• Respond to user connectivity concerns and resolve issues within the scope of the role.
• Escalate complex problems to a higher-level engineer.

Skills

Customer-first communication

Service quality focus

Multi-tasking

Independent & collaborative

English proficiency

Education

Associate degree

Bachelor’s degree in Information Technology (preferred)

Tools

A+ certification

OEM equipment certifications

Microsoft certifications

ASTEA familiarity

Job description

Grow Your Infrastructure Career as a Systems Engineer I at DYOPATH Ready to move beyond basic troubleshooting and strengthen your skills across systems, servers, access management, and client infrastructure? DYOPATH is seeking a Systems Engineer I who combines technical curiosity with outstanding customer service. You will help maintain client environments, monitor server performance, manage access, resolve connectivity issues, and support the dependable delivery of technology services.

Why You’ll Love Working Here

• Technology with Purpose: Your work directly supports the people and organizations that depend on secure, reliable technology.
• Room to Engineer Your Future: Build hands-on experience with servers, system maintenance, remote support, security updates, and infrastructure operations.
• A Culture That Invests in Growth: Expand your skills through training, certifications, project exposure, and increasingly complex assignments.
• Customer Impact Every Day: Help turn technical challenges into clear, positive user experiences.
• Values in Action: Bring DYOPATH’s L.O.V.E. philosophy, Living Our Values Every Day, to every interaction.

Awesome Benefits

• Savings fund with a monthly 13% cap
• Pantry vouchers equal to 9%, deposited monthly
• Christmas bonus equal to 25 days of daily income
• 12 vacation days after the first year
• Anniversary bonus equal to 10 days of base salary
• 40% vacation premium during the first year
• Major medical insurance for you and your immediate family
• Life insurance
• Quarterly bonus opportunity
• Marriage and bereavement time off
• Maternity and paternity time off
• Ergonomic chair
• Monthly 250 MXN internet and electricity stipend

Role Overview

• Location: Remote
• Reports To: Supervisor, NOC
• Schedule: 12p-8p EST Monday - Friday
• Pay Rate: $25,000-29,000 MXN Monthly
• Employment Type: Full-time

Your Mission as a Systems Engineer I

• Create and maintain user accounts, security access, and permissions for client workgroups and domains.
• Maintain familiarity with client hardware and operating systems.
• Monitor servers to identify performance concerns and troubleshoot issues.
• Install new server software, apply security patches, update existing applications, and remove unused software.
• Conduct backups and preventative maintenance for client systems.
• Respond to user connectivity concerns and resolve issues within the scope of the role.
• Escalate more complex technical problems to the appropriate higher-level engineer.
• Teach users how to operate equipment and use supported technology effectively.
• Assist with communications hardware installations and minor equipment repairs as part of training and development.
• Communicate clearly with leaders, teammates, and customers.
• Help build strong customer relationships and high levels of satisfaction.

The role focuses on standard systems administration, server monitoring, maintenance, connectivity support, and customer service.

What You Bring to the Team

Education and Experience

• Associate degree required.
• Two years of experience in a networking or related technical field.
• Bachelor’s degree in information technology is preferred.

Preferred Certifications And Knowledge

• A+ certification
• OEM equipment certifications
• Microsoft certifications
• Familiarity with ASTEA

Skills That Will Help You Succeed

• Strong commitment to service quality and process improvement.
• Customer-first communication and relationship-building skills.
• Ability to organize, prioritize, and manage multiple responsibilities.
• Confidence working independently and collaboratively.
• Ability to interpret technical procedures and translate information for different audiences.
• Clear business writing and documentation skills.
• Practical problem-solving abilities.
• Commitment to company and customer procedures and DYOPATH’s Core Values.
• English proficiency (reading, writing and speaking) required.

Why This Role Rocks

This is an opportunity to turn foundational technical experience into a long-term career in infrastructure. You will gain practical exposure to systems administration while developing the judgment, communication, and customer-service skills needed to grow into increasingly advanced engineering responsibilities.

Ready to Engineer What Comes Next?

This role is open to applicants in Mexico only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.