Remote SMB Implementation Specialist (Spanish)

Gomotive; México; Híbrido; MXN 400.000 - 600.000; Jornada completa

Descripción de la vacante

Motive is seeking an Implementation Consultant based in Mexico to own end-to-end onboarding for lower-segment accounts. You will deliver standardized implementation plans, training, and configuration guidance remotely, partnering with Support, Sales, and Customer Success to reduce deployment friction and drive measurable outcomes.

You will run Spanish-language enablement sessions, manage timelines, track KPIs, and help scale playbooks for future customers.

Formación

• 2–4+ years in implementation, onboarding, or customer-facing delivery roles.
• Experience executing remote implementations with defined timelines and measurable outcomes.
• Strong project management, planning, and stakeholder communication.

Responsabilidades

• Own onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live,
• Deliver Spanish-language enablement sessions (live and recorded) on product setup and workflows.
• Configure integrations and features using repeatable playbooks (user roles, device provisioning, alerting, reporting).
• Track implementation KPIs and document artifacts for handoff to post-implementation teams.
• Collaborate with Sales and Customer Success to align scope and ensure smooth post-go-live transitions.
• Capture customer feedback to inform product improvements and refine implementation playbooks.

Conocimientos

Communication

Project management

Spanish language

Customer-facing delivery

Herramientas

CRM systems

Ticketing tools

Documentation tools

Descripción del empleo

Motive is seeking an Implementation Consultant based in Mexico to own end-to-end onboarding for lower-segment accounts. You will deliver standardized implementation plans, training, and configuration guidance remotely, partnering with Support, Sales, and Customer Success to reduce deployment friction and drive measurable outcomes.

You will run Spanish-language enablement sessions, manage timelines, track KPIs, and help scale playbooks for future customers.