Remote SMB Implementation Consultant – Onboarding & Adoption

Motive; Ciudad de México; Híbrido; MXN 420.000 - 620.000; Jornada completa

Descripción de la vacante

Motive is seeking an Implementation Consultant based in Mexico to own end-to-end onboarding for SMB accounts, delivering remote, standardized deployments with training and configuration guidance.

You will collaborate with Support, Sales and Customer Success to reduce deployment friction, improve activation and adoption, and ensure measurable outcomes aligned with Motive’s best practices.

Formación

• Strong written and verbal communication; English proficiency required for internal collaboration.
• 2–4+ years in implementation, onboarding, or customer-facing delivery roles, preferably with SMB or high-volume segments.
• Experience executing standardized, remote implementations with clear timelines and measurable outcomes.
• Strong project management skills: planning, prioritization, stakeholder communication, and risk management.
• Technical aptitude to guide configuration, troubleshoot common issues, and translate customer needs into product solutions.
• Customer-centric mindset with the ability to simplify complex concepts and drive adoption through practical training.
• Data-driven approach to track KPIs and continuously improve processes; comfortable working in CRM, ticketing, and documentation tools.
• Growth-oriented, organized, and resilient—thrives in fast-paced environments and context-switching across multiple accounts.

Responsabilidades

• Own a structured onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live confirmation.
• Deliver Spanish-language enablement (live sessions and recorded modules) covering product setup, workflows, and troubleshooting.
• Configure standard integrations and features (e.g., user roles, device provisioning, alerting, reporting templates) using repeatable playbooks.
• Proactively manage timelines, risks, and dependencies; elevate blockers and drive clear resolution paths.
• Track and report implementation KPIs (milestone completion, activation, user engagement) and document project artifacts for handoff.
• Run multi-customer cohorts when appropriate to increase throughput while maintaining quality and customer satisfaction.
• Collaborate with Sales and Customer Success to align scope, set expectations, and ensure smooth transitions post go-live.
• Capture customer feedback to inform product improvements and refine implementation playbooks for scale.

Conocimientos

Communication skills

English proficiency

Project management

Technical aptitude

Customer-centric mindset

Data-driven approach

Herramientas

CRM software

Ticketing systems

Documentation tools

Descripción del empleo

Motive is seeking an Implementation Consultant based in Mexico to own end-to-end onboarding for SMB accounts, delivering remote, standardized deployments with training and configuration guidance.

You will collaborate with Support, Sales and Customer Success to reduce deployment friction, improve activation and adoption, and ensure measurable outcomes aligned with Motive’s best practices.