Remote Implementation & Success Consultant

Samsara; México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Samsara is hiring for a remote Customer Success role in Mexico. You will work cross-functionally with Sales, Support, Sales Engineering and Product to ensure customers realize value from our IoT platform while upholding Samsara’s growth-oriented culture.

You will manage deployments, run trainings, and partner with customers and internal teams to drive adoption, retention, and long-term success across LATAM and global customers.

Formación

• 3+ years in implementation, customer success, account management, or consulting.
• SaaS experience preferred.
• Experience with technical products.
• Bachelor’s degree from a 4-year institution.
• Based in Mexico or willing to relocate.

Responsabilidades

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, Be inclusive and Win as a team) as we scale globally and across new offices.

Conocimientos

Bilingual Spanish/English

Strong communication

Experience with technical products

Educación

Bachelor's degree

Herramientas

Customer Success Platforms

Descripción del empleo

Samsara is hiring for a remote Customer Success role in Mexico. You will work cross-functionally with Sales, Support, Sales Engineering and Product to ensure customers realize value from our IoT platform while upholding Samsara’s growth-oriented culture.

You will manage deployments, run trainings, and partner with customers and internal teams to drive adoption, retention, and long-term success across LATAM and global customers.