Remote Service Desk Analyst I (Level 1) - Mexico

DYOPATH LLC; México; A distancia; MXN 161.000 - 218.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major Medical Insurance

Life Insurance

Quarterly Bonus

Maternity/Paternity Time off

Ergonomic Chair

Internet/Electricity stipend

Descripción de la vacante

DYOPATH LLC in Mexico is seeking a Service Desk Level 1 Analyst to be the first contact for technical support via phone, email, and chat. You will troubleshoot desktops, laptops, printers, mobile devices, software, and networks, log interactions, and escalate when needed.

This role offers remote work in Mexico, a 1st shift (6a-3p) schedule, and a monthly pay of 17,000 MXN. The ideal candidate has 1–2 years in technical support, strong customer service, and ITIL familiarity, with certifications

Formación

• High school diploma or equivalent required; Associate or bachelor’s degree preferred.
• Certifications (or working toward): HDI SCA, ITIL Foundation, Microsoft 365 Fundamentals.
• 1–2 years in a technical support role, preferably in a service desk.

Responsabilidades

• Be the first point of contact for technical support via phone, email, and chat.
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalate when needed.
• Ensure timely and accurate resolution of issues while delivering exceptional customer service.
• Follow up with users to confirm satisfaction.
• Participate in special projects that enhance service delivery.

Conocimientos

Customer service

Windows OS

Microsoft Office

Basic network troubleshooting

ITIL familiarity

Educación

High school diploma

Associate or bachelor’s degree preferred

HDI-SCA

ITIL Foundation

Microsoft 365 Fundamentals

Descripción del empleo

DYOPATH LLC in Mexico is seeking a Service Desk Level 1 Analyst to be the first contact for technical support via phone, email, and chat. You will troubleshoot desktops, laptops, printers, mobile devices, software, and networks, log interactions, and escalate when needed.

This role offers remote work in Mexico, a 1st shift (6a-3p) schedule, and a monthly pay of 17,000 MXN. The ideal candidate has 1–2 years in technical support, strong customer service, and ITIL familiarity, with certifications