L2 Service Desk Specialist — Fast First-Response Support

Wipro; Región Centro; Presencial; MXN 279.000 - 390.600; Jornada completa

Descripción de la vacante

A leading digital transformation partner is seeking a Service Desk Agent in Mexico, Jalisco, Región Centro. The role involves being the first point of contact for B2B users, troubleshooting issues, and ensuring adherence to service standards. Candidates should have 1-3 years of experience in a support role, excellent communication, and customer service skills. This position offers an opportunity to grow within a forward-thinking company committed to digital transformation.

Formación

• 1-3 years of experience in a relevant support role.

Responsabilidades

• Be the first point of contact for B2B users troubleshooting issues.
• Respond to queries from calls, portal, emails, and chats.
• Maintain service desk ticket logs and quality standards.

Descripción del empleo

A leading digital transformation partner is seeking a Service Desk Agent in Mexico, Jalisco, Región Centro. The role involves being the first point of contact for B2B users, troubleshooting issues, and ensuring adherence to service standards. Candidates should have 1-3 years of experience in a support role, excellent communication, and customer service skills. This position offers an opportunity to grow within a forward-thinking company committed to digital transformation.