Remote SAP Support Specialist – ECC/R3 & User Admin

Hubclub Go; México; Híbrido; MXN 1.611.000 - 1.969.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Fully remote work model

Long-term opportunity

International environment

Descripción de la vacante

Hubclub Go is seeking an SAP Support Consultant to join an ongoing SAP application support service in a healthcare environment. The role focuses on first-level SAP support, handling user administration, incidents, and ticket management in SAP ECC/R3.

The ideal candidate has 1–2+ years in SAP support, experience with SU01 and PFCG, and advanced English. Remote freelance role with international scope across Europe and LATAM.

Formación

• 1–2+ years hands-on SAP ECC/R3 support using SAP GUI.
• Experience in SAP support/helpdesk/service desk environments.
• Experience with SAP user administration using SU01.
• Basic understanding of role and authorization management using PFCG.
• Experience with ITSM or ticketing tools (ServiceNow preferred).
• Ability to work in high-volume environments and handle multiple requests.

Responsabilidades

• Provide first-level SAP ECC/R3 support.
• Manage incoming tickets, incidents, and user requests.
• Resolve standard support cases independently when possible.
• Escalate complex issues to second/third-level teams.
• Handle user administration: password resets, unlocks, user creation, roles.
• Support authorization activities using existing roles.
• Monitor interfaces, IDocs, batch input, alerts.
• Assist with SAP FI period openings/closings.
• Participate in meetings and document activities.

Conocimientos

SAP ECC/SAP R3

SAP GUI

ITSM / ticketing

SU01

PFCG

ServiceNow

Incident triage

Communication skills

Advanced English

German language (nice to have)

Herramientas

ServiceNow

Descripción del empleo

Hubclub Go is seeking an SAP Support Consultant to join an ongoing SAP application support service in a healthcare environment. The role focuses on first-level SAP support, handling user administration, incidents, and ticket management in SAP ECC/R3.

The ideal candidate has 1–2+ years in SAP support, experience with SU01 and PFCG, and advanced English. Remote freelance role with international scope across Europe and LATAM.