SAP Support Consultant – Advanced English – Remote (Europe & LATAM) - México

Sapindex; Ciudad de México; A distancia; MXN 1.122.000 - 1.963.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work model

Full-time allocation

Long-term opportunity

International environment

Healthcare sector exposure

Descripción de la vacante

Sapindex is seeking an SAP Support Consultant to join a remote, Europe & LATAM facing service. The role focuses on first-level SAP ECC/R3 support, handling incidents, user administration, and coordination with higher-level teams to resolve complex issues.

You will work in a fully remote setup, engaging with international users and stakeholders, maintaining documentation, and ensuring high service levels in a healthcare-related SAP environment.

Formación

• 1–2+ years SAP ECC/R3 support experience using SAP GUI.
• Experience in SAP support/helpdesk/service desk/application support.
• Experience with SU01 user administration.
• Knowledge of role and authorization management using PFCG.
• Experience with ITSM or ticketing tools (ServiceNow).
• Ability to handle high-volume support with multiple requests.
• Experience in incident classification, triage and escalation.
• Experience supporting users with varying technical levels.
• Advanced English (C1).

Responsabilidades

• Provide first-level support for SAP ECC/R3 environments.
• Manage incoming tickets, incidents and user requests.
• Process and resolve standard support cases independently.
• Perform incident triage and escalate complex issues to higher-level teams.
• Manage user administration including password resets, unlocks, creation and role assignments.
• Support authorization-related activities using existing roles/profiles.
• Monitor interfaces, IDocs, batch input processes and alerts.
• Support SAP FI period opening/closing activities.
• Participate in internal and customer meetings.
• Maintain accurate documentation of activities, incidents and resolutions.
• Ensure effective communication with users and stakeholders.

Conocimientos

SAP ECC/R3

SAP GUI

ITSM / ServiceNow

Customer service

Advanced English

Herramientas

ServiceNow

Descripción del empleo

SAP Support Consultant – Advanced English – Remote (Europe & LATAM)

Location: Europe & LATAM

Work Model: Remote

Contract Type: Freelance

Allocation: Full Time

Language: Advanced English (C1 required)

Role Overview

We are looking for SAP Support Consultants to join an ongoing SAP application support service within a large healthcare environment.

This role is focused on first-level SAP support, providing operational assistance to end users, managing support requests, handling user administration activities, and ensuring the efficient resolution of incidents within SAP ECC/R3 environments.

The ideal candidate will have experience working in SAP support environments, managing tickets, supporting users, handling authorizations, and collaborating with second and third-level support teams when escalation is required.

Responsibilities

• Provide first-level support for SAP ECC/R3 environments.
• Manage incoming tickets, incidents, and user requests.
• Process and resolve standard support cases independently.
• Perform incident triage and upscale complex issues to second and third-level support teams.
• Manage user administration activities, including password resets, account unlocks, user creation, and role assignments.
• Support authorization-related activities using existing roles and profiles.
• Monitor interfaces, IDocs, batch input processes, and operational alerts.
• Support recurring SAP FI period opening, closing, and locking activities.
• Participate in internal and customer meetings.
• Maintain accurate documentation of activities, incidents, and resolutions.
• Ensure effective communication with users and stakeholders while maintaining high service levels.

Requirements

• 1–2+ years of hands-on SAP ECC/R3 support experience using SAP GUI.
• Experience working in SAP support, helpdesk, service desk, or application support environments.
• Experience with SAP user administration using SU01.
• Basic understanding of role and authorization management using PFCG.
• Experience with ITSM or ticketing tools, preferably ServiceNow.
• Ability to work effectively in high-volume support environments handling multiple requests simultaneously.
• Experience performing incident classification, triage, and escalation.
• Experience supporting users with different levels of technical expertise.
• Basic knowledge of SAP FI, including:
• Company Codes
• Fiscal Year Variants
• Period Opening and Closing Activities
• Strong communication and customer service skills.
• Advanced English (C1 required).

Nice to Have

• Previous experience in the healthcare sector.
• Experience supporting hospital groups or organizations with multiple company codes.
• Knowledge of IDoc monitoring, interfaces/EDI, and batch input processes.
• Exposure to SAP MM or SAP SD environments.
• German language skills.
• Experience working in international support environments.

Benefits

• Fully remote work model.
• Full-time allocation.
• Long-term opportunity based on service quality and performance.
• International and collaborative environment.
• Exposure to large SAP support operations.
• Opportunity to work within the healthcare sector.