Remote Reservations & Guest Service Specialist

Recursos Humanos Marival Resorts; Xalisco; Remote; MXN 134,000 - 246,000; Full time

Benefits offered by this job

Flexible remote work

Training and support from leadingBrand

Job summary

Our client, Recursos Humanos Marival Resorts, seeks a detail-oriented Remote Reservations and Guest Service Specialist to manage reservations, answer inquiries, and ensure a seamless pre-arrival experience. Working remotely, you will be the first point of contact for guests from your home office, with Cuernavaca and other vibrant locations in focus.

The ideal candidate has strong communication, meticulous task management, and hospitality passion.

Qualifications

• Experience in reservations or hospitality customer service.
• Spanish language: excellent verbal and written.
• Strong organizational and attention to detail.
• Remote work capable with reliable home office and internet.
• Ability to work weekends/holidays.
• Knowledge of Mexico tourism, especially Morelos, is a plus.
• English proficiency is an advantage.

Responsibilities

• Process, confirm, and modify guest reservations via multiple channels.
• Respond to inquiries on availability, rates, amenities, and policies.
• Provide booking support to ensure positive guest experience.
• Handle complaints related to reservations and escalate when needed.
• Maintain knowledge of hotel offerings, promotions, and local attractions.
• Input guest data into PMS with accuracy.
• Collaborate with front desk and sales to ensure guest satisfaction.
• Adhere to company service standards and procedures.
• Identify opportunities to upsell services or accommodations.
• Contribute to a positive remote work environment.

Skills

Communication skills

Spanish language

PMS proficiency

Office software

Remote work

Time management

Organizational skills

Tools

PMS

Office suites

Job description

Our client, Recursos Humanos Marival Resorts, seeks a detail-oriented Remote Reservations and Guest Service Specialist to manage reservations, answer inquiries, and ensure a seamless pre-arrival experience. Working remotely, you will be the first point of contact for guests from your home office, with Cuernavaca and other vibrant locations in focus.

The ideal candidate has strong communication, meticulous task management, and hospitality passion.