Experiencias de Lujo para Huéspedes | Reservas Remotas

Placements24; Cuernavaca, Aguascalientes; Hybrid; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Training and support

Career growth opportunities

Work from home

Job summary

Placements24 is assisting a renowned hotel chain in finding a Remote Reservations and Guest Service Specialist. You will manage reservations, answer inquiries, and ensure a seamless pre-arrival experience from your home office, supporting properties in Cuernavaca and Morelos.

The role requires excellent Spanish communication, strong organization, and the ability to work independently in a remote setting. Prior PMS experience and a customer-focused mindset are essential, with weekend/holiday

Qualifications

• Experience in reservations or customer service in hospitality.
• Excellent verbal and written Spanish communication.
• Proficient with PMS and standard office software.
• Strong organizational skills and attention to detail.
• Able to work independently in a remote setting.
• Reliable high-speed internet and quiet home office.
• Friendly, patient and customer-focused attitude.
• Willing to work weekends and holidays.
• Basic knowledge of Morelos region is a plus.
• English proficiency is a plus.

Responsibilities

• Process, confirm, and modify guest reservations via phone, email, and online channels.
• Respond to inquiries on availability, rates, amenities, and policies.
• Provide booking-related information and support for guests.
• Handle reservations-related complaints and escalate when needed.
• Maintain up-to-date knowledge of hotel offerings, promotions, and local attractions.
• Input and update guest information in the PMS with precision.
• Collaborate with front desk and sales teams to ensure guest satisfaction.
• Adhere to service standards and upsell when appropriate.
• Contribute to a positive remote work environment.

Skills

Reservations experience

Customer service

Spanish language

PMS booking systems

Organizational skills

Independent work

Remote work setup

Communication skills

Weekend/holiday flexibility

English proficiency

Tools

PMS software

Job description

Placements24 is assisting a renowned hotel chain in finding a Remote Reservations and Guest Service Specialist. You will manage reservations, answer inquiries, and ensure a seamless pre-arrival experience from your home office, supporting properties in Cuernavaca and Morelos.

The role requires excellent Spanish communication, strong organization, and the ability to work independently in a remote setting. Prior PMS experience and a customer-focused mindset are essential, with weekend/holiday