Director/a de Experiencias de Lujo (Remoto)

Placements24; Acapulco; Remote; MXN 201,000 - 312,000; Full time

Benefits offered by this job

Training and support

Career growth opportunities

Work from home

Job summary

Placements24 is seeking a Remote Reservations and Guest Service Specialist for a renowned hotel chain. You will manage reservations, answer inquiries, and guide guests through the booking and pre-arrival process from your home office, supporting properties in Cuernavaca and beyond.

Ideal candidate has strong written and spoken Spanish, solid experience in reservations or customer service, and proficiency with PMS and office software.

Qualifications

• Experience in reservations or customer service within hospitality is preferred.
• Excellent verbal and written communication in Spanish.
• Strong organizational skills and meticulous attention to detail.
• Proficient with booking systems (PMS) and standard office software.
• Able to work independently with a reliable internet connection from a home office.
• Friendly, patient, customer-focused attitude.
• Willingness to work various shifts, including weekends/holidays.
• Basic understanding of tourism in Mexico, notably regions like Morelos, is a plus.
• English proficiency is advantageous.

Responsibilities

• Process, confirm, and modify guest reservations via phone, email, and online channels.
• Respond to inquiries about room availability, rates, amenities, and policies.
• Provide information and assistance for booking-related requests to ensure a positive experience.
• Handle guest complaints or issues related to reservations and escalate when needed.
• Maintain up-to-date knowledge of hotel offerings, promotions, and local attractions.
• Input and update guest information in the PMS with precision.
• Collaborate with front desk and sales teams to ensure guest satisfaction.
• Adhere to company service standards and procedures.
• Identify opportunities to upsell services or accommodations when appropriate.
• Contribute to a positive and efficient remote work environment.

Skills

Reservations experience

Customer service

Spanish fluency

Organization

PMS proficiency

Office software

Remote work

Internet reliability

Customer focus

Flexibility

Tools

PMS

Job description

Placements24 is seeking a Remote Reservations and Guest Service Specialist for a renowned hotel chain. You will manage reservations, answer inquiries, and guide guests through the booking and pre-arrival process from your home office, supporting properties in Cuernavaca and beyond.

Ideal candidate has strong written and spoken Spanish, solid experience in reservations or customer service, and proficiency with PMS and office software.